ronniestander
Member
- Joined
- Jun 27, 2005
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Can someone please help, or maybe just let me know what to do in a situation like this?
I’m in the process of moving my Telkom Phone/ADSL line, to our new house that we moved in to, after Telkom assured us that ADSL is available on that line. This line is critically important, as I need ADSL to enable me to do my work. (I’m working for an overseas company, developing their main websites).
We called Telkom round the 13th of May 2005 to order this move. They ensured us that this move will take between 14 and 21 days. After 14 days I gave Telkom a call to see when this will take place - on which I was given an installation date for the 24th of June 2005. 33 WORKING days later.
After making peace with this very late date, I was just happy to at least have an installation date, as I could now inform my employees that from this date on everything will be running at full speed again.
On June 23rd I gave Telkom a call to make sure they will be there the next day. Again, they assured us that the installation will take place on the 24th, but could not give us a time. I had to take the day off, as this was an “any time – all day” installation.
Friday 24th June 2005 came, but no Telkom, or at least a call from Telkom to inform us they can’t or won’t come for whatever reason. No apologise were made, not a single phone call from this “Telecommunication Giant”. With Telkom having a telecoms monopoly in SA, who can I turn to – no one apparently.
We start ringing them on, Friday, Saturday and Monday, and to my surprise not a single person (from the 10 + I spoke to) were able to tell me as to why this has happen or what might be the solution for this fiasco.
O no, Shocking news. This will cost me thousands.
I checked with Telkom specifically, before I agreed to move into the new house, if ADSL was enabled, as I need this for my work.
27 June 2005 – 10:00
I just received a phone call from Telkom informing me they made a mistake. They just realised that I won’t be able to get ADSL in that area.
Even if I use my phone number to check on their website for ADSL availability, it shows that I can get it. I do know that this is just an indication, and that’s why I waited till they told me the exchange is enabled and I can get ADSL before I moved house.
What can one do? Is it just my luck, or does this kind of unacceptable service seems to be in order of the day?
Regards
Ronnie
I’m in the process of moving my Telkom Phone/ADSL line, to our new house that we moved in to, after Telkom assured us that ADSL is available on that line. This line is critically important, as I need ADSL to enable me to do my work. (I’m working for an overseas company, developing their main websites).
We called Telkom round the 13th of May 2005 to order this move. They ensured us that this move will take between 14 and 21 days. After 14 days I gave Telkom a call to see when this will take place - on which I was given an installation date for the 24th of June 2005. 33 WORKING days later.
After making peace with this very late date, I was just happy to at least have an installation date, as I could now inform my employees that from this date on everything will be running at full speed again.
On June 23rd I gave Telkom a call to make sure they will be there the next day. Again, they assured us that the installation will take place on the 24th, but could not give us a time. I had to take the day off, as this was an “any time – all day” installation.
Friday 24th June 2005 came, but no Telkom, or at least a call from Telkom to inform us they can’t or won’t come for whatever reason. No apologise were made, not a single phone call from this “Telecommunication Giant”. With Telkom having a telecoms monopoly in SA, who can I turn to – no one apparently.
We start ringing them on, Friday, Saturday and Monday, and to my surprise not a single person (from the 10 + I spoke to) were able to tell me as to why this has happen or what might be the solution for this fiasco.
O no, Shocking news. This will cost me thousands.
I checked with Telkom specifically, before I agreed to move into the new house, if ADSL was enabled, as I need this for my work.
27 June 2005 – 10:00
I just received a phone call from Telkom informing me they made a mistake. They just realised that I won’t be able to get ADSL in that area.
Even if I use my phone number to check on their website for ADSL availability, it shows that I can get it. I do know that this is just an indication, and that’s why I waited till they told me the exchange is enabled and I can get ADSL before I moved house.
What can one do? Is it just my luck, or does this kind of unacceptable service seems to be in order of the day?
Regards
Ronnie
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