Thanks a lot Axxess for ruining this last night of freedom!!!

G

Gothan

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Hi

Sorry for my first post to be a complaint (well this is South africa and this is adsl, can you expect anything else?).

I just want to say thanks a lot axxess. I disconnected to test an openweb account (I need local access as I work from home), when I tried to connect to axxess again....nothing. Invalid username. Tried to mail support, nothing, mail does not work.

Phoned the cell number for support....no one picks up, not even the normal office hours number.

So thanks axxess for screwin me out of my last 4 gig that was left on my 20 gig account, on the last day it is possible.

Cant wait to open my openweb account tomorrow
 
That's odd... would another AXXESS user be as kind as to disconnect and reconnect again and see what happens? :D
 
Same here, disconnected to test my Web Africa account, tried to log in again, and again and again .... "Invalid user id or password". Not a very nice way to say goodbye Axxess! :mad: BTW, I'm quite happy with Web Africa, great admin system! :)
 
Yes I get the same. I think we bill them for the half a day they are billing us but no service.:mad:
 
Yip, they can make it up to me by giving me a month more of 20gig!! hint hint hint
 
OpenWeb aren't that quick with the replying either. And I am just trying to find their Branch code so I can give them money :-)
You only get good service from the big ISP's (MWeb), but I found Web Africa to be quite good from the small ISP's. Professional online registration, credit card processing and debit orders. Their support was also not bad (Although not as good as MWeb)
 
mmmm... hope i don't get disconnected!!

any ideas on saol.com with their strangely cheap 10GB shaped (1 session) for only R349/month? Seems to be the odd one out
 
If you get an auth error on an axxess account, i've found that if i log into the adsl usage page on their website, whilst connected on a different account, then reconnect on your axxess account, it then lets you in. i have no idea why this works, but it has happened to me a few times.
 
ooh possible work around for hardcap.. let the brainstorming begin lol
 
wtf axxess!!!!!

i can't login with either of my accounts, one still has 7 gigs left!
 
Nah they thought to themselves that greedy little fsckers are going to be dl all kinds of midget pron and wot not well into the 1st of November lets disconnect them before they cost us a fortune.
 
That is so NOT a cool thing to do to your customers. Especially considering how we're going to be screwed from tomorrow. I would demand they add the stolen GB's to your November bandwidth.
 
I doubt it's AXXESS's fault, most likely Telkom is behind this and messing around with the authentication servers.
 
Why do you always defend axxess, no other ISP's are having problems
 
My international has been down all day and I am not capped... Can't do much at all... I am with Web Africa and their support crew is great, fast and try to provide a solution if they can, gave me a proxy to use which seems to be working fine :) I am quite happy to let them have my money because of their good service to me.
 
ZuBS_ said:
Why do you always defend axxess, no other ISP's are having problems
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It's called giving the benefit of the doubt. AXXESS have been great, and Telkom have been.......... well now you see the reasoning behind my answer :)
 
well, I didn't even have to disconnect, I got disconnected, now can't reconnect :mad:

should be getting my DataPro line setup tomorrow though :)
 
Gothan said:
I just want to say thanks a lot axxess. I disconnected to test an openweb account (I need local access as I work from home), when I tried to connect to axxess again....nothing. Invalid username. Tried to mail support, nothing, mail does not work.
Click to expand...
I think the problem is there is no way for the providers to disconnect people at 12. Telkoms wonderful 12/24 hour reset story. My guess is that Axxess etc cannot take the chance of people going over because of the significant cost to them. Someone who has cancelled their account (not renewed) could download 10GB or more on a 1024 line in a 12 hour period. Think how much that could burn them.

I would put this blame on an architecture fault at Telkom. They provide the rules with no way to enforce them.

Phoned the cell number for support....no one picks up, not even the normal office hours number.
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I got through to support no problem.

Cheers

Dean
 
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