Okay...here are some really good ones from the iBurst website blog...they don't seem to respond to their clients, and some are getting really ticked off 
...including me
1.) Ed, you wrote in your last article in January: The entire iBurst management and staff teams are focused on customer service and everything we do is aimed at delivering world class customer service. We know that the relationship we have with our customers is the most important one. We are still taking customer service seriously and this is still our number one priority. Before when you said things like that I was very impressed, but now I am really finding that hard to believe. At the moment it doesn’t seem to me like there’s ANYONE at iBurst who gives a hoot.
You have such great promises in reminding us of your 'great' service in your letters and on your website and you come over so well in your first responses on complaints, and then none of it seems to be put into practice!
I have sent 5 e-mails over the past 3 weeks to you and Sunette Louw concerning my problem of being double-billed in October and December last year. My first letter was met with a very prompt, impressive reply from you saying that Sunette would look into the matter and that I would be refunded if iBurst was at fault.
I had to go and obtain archived bank statements from my bank (which cost me time and R108!) to prove that I was not at fault.
Sunette only sent me an attachment after I sent a 2nd querie a week after my first e-mail to you. Her reply merely said that I was double-billed in October due to an 'unpaid item'. There was no explanation of what the supposed unpaid item was...
When I queried it again, I was answered with no personal reply, simply another attachment showing that the debit order was reversed again in October (which cost me R40 for iBurst's mistake!) There was no admission that iBurst was at fault and no apology for the mistake and false accusation towards me, which I had to pay for! There was also still no explanation, apology or reaction as to why I was double-billed AGAIN in December without reversal of the debit order and without any outstanding fees from my side!
I wrote another email to you and Sunette last week Wednesday to querie this, and sent ANOTHER email to you on Friday about the matter, asking if anyone is attending to it, but no response...
I'm really getting irritated with iBurst now! –Especially all your claims of striving for such great service and that the client is no.1! If this is the case, why are you ignoring my queries!?
And I was actually promoting you guys in the beginning!
2.) Below my history over the last week. Am an IT-pro, have flat-panel antenna installed and cant stand non-sense from support such as (clear your cache, reboot your PC, what colour lights has your modem) - HELLO - I would not phone if I had not checked all of that:
2007-03-03: Only 2KB/sec
2007-03-04: Only 2-3KB/sec
2007-03-05: (17:00): Can not login.
2007-03-05: (18:00): 2-3KB/sec. Logged call with Katlego, Ref-71462
2007-03-12: (17:15): Can not access any websites other than google.co.za and iburst.co.za. Can ping some sites (such as www.apple.com) but am not able to access. Many sites do not respond via ping. (100% link, 2.45GB bandwidth remaining). Reported to Richard, waiting for callback.
Service sucks! Sad to see that Europe is getting 16MBs broadband for 400 Rand.
3.) OK...sorry to be the guy that rants, but do you iburst people even read this blog...
Let me quote the headlines ok...
Slow Speeds
Account Problems
Browsing Problems
Billing issues
Pricing!
Face the facts...we all earn average wages...so price vs cap is the king...Look at MTN and learn...Try and keep up will you.
next..don't give me the excellent service bull...do you even read the blogs...all these people are having issues with payments,speeds,service and support. The mains things that you people are suppose to excel in. Yeah Right. Believe me there would be more complaints from people if they could actually browse and send emails...so be glad that they're cut off.
Here's the bottom line.
1.) You are expensive! fact!
2.) Your staff sucks
3.) Your service sucks
4.) Your reception sucks
5.) Did I mention that you are 2 expensive!
Fix it please...just go look at my broadband forums...there are lists and lists of people that currently ending their iBurst and going over to some other ISP. Wake up! please..the time for bull is over and start acting..500Mb extra for contract subscribers aint really improving you know. MTN, Vodacom and Sentech are opening the flood gates to new clients and to all YOUR old clients! Seriously get your act together...
Thanks for no service and customer satisfaction
4.) Check out Vodacom's new offering:
www.mybroadband.co.za
I bought my modem cash and will not benefit from the extra 500MB offering. After 2 years - thanks IBurst but u are outclassed at the moment. I would have loved to support you longer but you are giving me and those like me the finger, so I will return the favour and vote with my wallet.
and the list goes on and on...who wants to email this to iburst
...including me1.) Ed, you wrote in your last article in January: The entire iBurst management and staff teams are focused on customer service and everything we do is aimed at delivering world class customer service. We know that the relationship we have with our customers is the most important one. We are still taking customer service seriously and this is still our number one priority. Before when you said things like that I was very impressed, but now I am really finding that hard to believe. At the moment it doesn’t seem to me like there’s ANYONE at iBurst who gives a hoot.
You have such great promises in reminding us of your 'great' service in your letters and on your website and you come over so well in your first responses on complaints, and then none of it seems to be put into practice!
I have sent 5 e-mails over the past 3 weeks to you and Sunette Louw concerning my problem of being double-billed in October and December last year. My first letter was met with a very prompt, impressive reply from you saying that Sunette would look into the matter and that I would be refunded if iBurst was at fault.
I had to go and obtain archived bank statements from my bank (which cost me time and R108!) to prove that I was not at fault.
Sunette only sent me an attachment after I sent a 2nd querie a week after my first e-mail to you. Her reply merely said that I was double-billed in October due to an 'unpaid item'. There was no explanation of what the supposed unpaid item was...
When I queried it again, I was answered with no personal reply, simply another attachment showing that the debit order was reversed again in October (which cost me R40 for iBurst's mistake!) There was no admission that iBurst was at fault and no apology for the mistake and false accusation towards me, which I had to pay for! There was also still no explanation, apology or reaction as to why I was double-billed AGAIN in December without reversal of the debit order and without any outstanding fees from my side!
I wrote another email to you and Sunette last week Wednesday to querie this, and sent ANOTHER email to you on Friday about the matter, asking if anyone is attending to it, but no response...
I'm really getting irritated with iBurst now! –Especially all your claims of striving for such great service and that the client is no.1! If this is the case, why are you ignoring my queries!?
And I was actually promoting you guys in the beginning!
2.) Below my history over the last week. Am an IT-pro, have flat-panel antenna installed and cant stand non-sense from support such as (clear your cache, reboot your PC, what colour lights has your modem) - HELLO - I would not phone if I had not checked all of that:
2007-03-03: Only 2KB/sec
2007-03-04: Only 2-3KB/sec
2007-03-05: (17:00): Can not login.
2007-03-05: (18:00): 2-3KB/sec. Logged call with Katlego, Ref-71462
2007-03-12: (17:15): Can not access any websites other than google.co.za and iburst.co.za. Can ping some sites (such as www.apple.com) but am not able to access. Many sites do not respond via ping. (100% link, 2.45GB bandwidth remaining). Reported to Richard, waiting for callback.
Service sucks! Sad to see that Europe is getting 16MBs broadband for 400 Rand.
3.) OK...sorry to be the guy that rants, but do you iburst people even read this blog...
Let me quote the headlines ok...
Slow Speeds
Account Problems
Browsing Problems
Billing issues
Pricing!
Face the facts...we all earn average wages...so price vs cap is the king...Look at MTN and learn...Try and keep up will you.
next..don't give me the excellent service bull...do you even read the blogs...all these people are having issues with payments,speeds,service and support. The mains things that you people are suppose to excel in. Yeah Right. Believe me there would be more complaints from people if they could actually browse and send emails...so be glad that they're cut off.
Here's the bottom line.
1.) You are expensive! fact!
2.) Your staff sucks
3.) Your service sucks
4.) Your reception sucks
5.) Did I mention that you are 2 expensive!
Fix it please...just go look at my broadband forums...there are lists and lists of people that currently ending their iBurst and going over to some other ISP. Wake up! please..the time for bull is over and start acting..500Mb extra for contract subscribers aint really improving you know. MTN, Vodacom and Sentech are opening the flood gates to new clients and to all YOUR old clients! Seriously get your act together...
Thanks for no service and customer satisfaction
4.) Check out Vodacom's new offering:
www.mybroadband.co.za
I bought my modem cash and will not benefit from the extra 500MB offering. After 2 years - thanks IBurst but u are outclassed at the moment. I would have loved to support you longer but you are giving me and those like me the finger, so I will return the favour and vote with my wallet.
and the list goes on and on...who wants to email this to iburst
