Altech Autopage

M

MainMeat

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Following a recent and still unresolved issue with Autopage, their incompetent and arrogant staff, unwillingness to resolve problems and then having a look at hellopeter.com and finding out I am certainly not the only one to experience issues with them, is it not time to launch a anti-autopage campaign or at least get them back on their toes.

I am sitting here imagining a mass get together of unhappy clients marching to their offices and handing them loads of paperwork or something which they need to resolve...and this should hit the 20:00 news the same evening if it was up to me?
 
Autopage have 955 records on hellopeter!!!! :eek:


(telkom have 3250 records :p losers, vodacom more than 5000... eish...)
 
I wasn't having any joy, but a mail to the CEO lit a fire under their butts. they even pnoned me today to tell me there was an error on my account and the charges would be rectified.
 
pope24 said:
I wasn't having any joy, but a mail to the CEO lit a fire under their butts. they even pnoned me today to tell me there was an error on my account and the charges would be rectified.
Click to expand...

Thats another point for the public! wooohoo! :D
 
pope24 said:
I wasn't having any joy, but a mail to the CEO lit a fire under their butts. they even pnoned me today to tell me there was an error on my account and the charges would be rectified.
Click to expand...

Well, I am desperate - can you not PM me the CEO email address? I think I have it..not sure though!
 
Autopage contact

Hi all

I have been recently appointed Customer Service Director at Altech Autopage and am busy making structural and process changes to ensure we improve the levels of service we provide our customers.

We are striving every day to make the customer experience better - regular and specific feedback is extremely helpful, and I would welcome the opportunity for customers to contact me directly if there are any outstanding issues that you feel I should be aware of. Every single piece of customer feedback will be used to improve the level of service we provide, but I really need specifics where possible.

I can be reached at [email protected].

Kind regards

Ed Curthoys
Customer Service Director
Altech Autopage
 
welcome ed.

May I suggest as a starting point, follow Vodacoms example and have a Service rep on this forum, you will get lots of useful feedback from members of this forum.
 
Hi Ed,

Thanks for the PM - Guess you will hear from me soon!
 
The man to speak to at Altech Autopage Cellular Great Help

The customer service director at autopage is really helpful I must say if you are having a problem they really do try to help.

I have read what othe people have said and I have found that things have really imporved

edcurthoys said:
Hi all

I have been recently appointed Customer Service Director at Altech Autopage and am busy making structural and process changes to ensure we improve the levels of service we provide our customers.

We are striving every day to make the customer experience better - regular and specific feedback is extremely helpful, and I would welcome the opportunity for customers to contact me directly if there are any outstanding issues that you feel I should be aware of. Every single piece of customer feedback will be used to improve the level of service we provide, but I really need specifics where possible.

I can be reached at [email protected].

Kind regards

Ed Curthoys
Customer Service Director
Altech Autopage
Click to expand...
 
Well, I beg to differ.

In the (almost) two years that I have been involved with Altech Autopage, for the last 22 months have I been struggling getting them to allocate payments made on a monthly basis, have been blacklisted, have been removed from the blacklist, had my phone cut of more times I can recall, had it the phone activiated on the network again more times I can recall.

In short, Autopage will never see me as a customer again and no contract will be renewed when it expires. I personally will advise anyone to stay away from them (with my experience). Working directly through VSP appears to be the only way forward.

Ed - I will drop you an email soon on the latest happenings
 
As an Autopage customer for the last two years I don't have too many complaints but their cancellation policies are criminal to say the least.

To cancel a Procall 120 contract that expires on the 3rd of March will cost me over R3000 according to the call centre.

This is not just punative it is actually just bad business practise. If Autopage really cared about their customers they would have put customer friendly cancellation policies in place and not waited for the Icasa handset regulations to come into force.

Then they will be forced to treat customers like the people that pay their salaries and not like cattle to the slaughter.
 
I have a couple of contracts with them and haven't had a problem. I would say my biggest complain is there intense insistence on procedure.... but overall not bad.
 
Does anyone have more recent contact details for someone to lodge a complaint re this joke of a service provider?

The online complaints page, like everything else in relation to Autopage, does not work.
 
MainMeat said:
Well, I am desperate - can you not PM me the CEO email address? I think I have it..not sure though!
Click to expand...

Hi guys

I'm on an old thread here ... but I'm at the end of my threshold.

Were can I get hold of someone with proper communication skills at Autopage.
I have never in my life experienced this giant a level of incompetence.

I'll hold thumbs for feedback.

Thanx!
 
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