DELL are the worst supplier on earth

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mancombseepgood

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I ordered RAM for my Latitude X300 notebook online. The description was 1Gb RAM module for ALL Latittude notebooks.

The order date was 7 September 2007. I had to part with R1000+ for this component BEFORE my order was processed, let alone shipped.

It took some time to arrive but finally did. To my dismay, the part does not fit my computer. I phoned and spoke to sales who recommended I speak to tech support first. I spoke to them and confirmed that this part is not correct for my notebook. I was then shuffled to the MWD department who said they would call me back.

I heard nothing by the next week, so I phoned again and spoke to Lawrence Lerumo (Thurs 27 Sep) - I also emailed him the details of the problem. I got a call from the MWD department saying that they were expecting information that evening and would call by Friday morning (28 Sep).

Again NOTHING. Monday I emailed Lawrence again and his reply was that he passed the buck to MWD department and they were looking into it. I replied to that email and asked him to please give me a name and email address of someone at MWD - I have had no reply.

I STILL HAVE RAM THAT DOESNT WORK AND AM OUT OF POCKET R1000.

DELL - YOU SUCK AT CUSTOMER SERVICE!!!
 
EMail Michael Dell. No joking. These guys sometimes sometimes read their emails. Mention all the names of the people you dealth with, plus a link back here.
Send a CC to the support department at Dell ZA. You need to email: [email protected] also try [email protected] . Not only are these clowns dragging his company's
name through the mud, but also his own. I had similar crappy service from LG SA and emailed LG Korea about it. Suffice to say, LG is one
Korean knock off company I won't deal with again because they were too pathetic to reply.

Call them up and tell them that you're email their world CEO and owner about this. Then take careful note of their reply. If there is even as much
as a snicker or a giggle, be sure to tell the big guy above about it.

I'm ordering the 30 inch DELL LCD screen this week. I hope they don't **** my
order up like they did yours.
 
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We deal with Dell all the time, and I must say the service is great. Maybe 'cos all our machines are on extended warranty... Don't know the after sales service for a machine that's out of warranty.
 
Yeah, Xeo, I can't fault their warranty service - I work for a company listed in Fortune's top 100 companies to work for and we have gold international support on thousands of machines...
I have always had prompt support from tech... almost always 24 hours. But they seriously need a toll free number! I have spent so much money on the phone to them.

But sales?
I had to fork out R100k up front a year or so ago for some hardware and wait 6 weeks for delivery cos they all come from Ireland...

How many industries do you fork out that kind of cash before your order is even assembled? I can't use the firms account since HQ is in USA and I am here in the field...

Sales at Dell SA SUCKS.

Thanks for the addy's Peter, I will try them. As for your screen - if they have one locally in stock, youre in luck, otherwise it's from Ireland and that can take time.

I waited 6 weeks for a desktop computer once. They said everything was ready, but the screen, so they waited for that before sending the rest of the package.
 
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DELL really SUCKS! I made an order ONLINE (dell.co.za not dell.com) for their 30 inch today, I chose money transfer, the order went through - fine. Then - nothing. No indication what to do next.
So I called Dell. Some woman promised to send me the email address of where to
send the bank transfer confirmation - except she never did. Wonderful.
I went to FNB, made the R15K transfer into their Oxford St FNB account, using
my online reference. I call up Dell. No-one knows what the heck is going on.
Finally I got through to another guy who was doubtful they even had these monitors
in the country - checked that for me - then had me email him the confirmation.

Duh.

Now their shop's closed. It looks like their left hand doesn't know what their right
hand is doing. DELL really sucks. In comparison my order of a Mac Pro earlier this
year from ZASTORE was a piece of cake, R35K plus Final Cut Pro Studio = R45K
- no issues, they even game me a free BlueTooth Dongle. They processed my
credit card even! OH THE HORROR!

Bitch about Core all you want, but their service is good compared to Dell's little shop
of horrors. Probably spent about 60 min on their 086 number today, oh and their call
center prices were like R600 more than online.

DELL = AVOID!
 
PeterCH said:
DELL really SUCKS! I made an order ONLINE (dell.co.za not dell.com) for their 30 inch today, I chose money transfer, the order went through - fine. Then - nothing. No indication what to do next.
So I called Dell. Some woman promised to send me the email address of where to
send the bank transfer confirmation - except she never did. Wonderful.
I went to FNB, made the R15K transfer into their Oxford St FNB account, using
my online reference. I call up Dell. No-one knows what the heck is going on.
Finally I got through to another guy who was doubtful they even had these monitors
in the country - checked that for me - then had me email him the confirmation.

Duh.

Now their shop's closed. It looks like their left hand doesn't know what their right
hand is doing. DELL really sucks. In comparison my order of a Mac Pro earlier this
year from ZASTORE was a piece of cake, R35K plus Final Cut Pro Studio = R45K
- no issues, they even game me a free BlueTooth Dongle. They processed my
credit card even! OH THE HORROR!

Bitch about Core all you want, but their service is good compared to Dell's little shop
of horrors. Probably spent about 60 min on their 086 number today, oh and their call
center prices were like R600 more than online.

DELL = AVOID!
Click to expand...

Agreed - thanks Peter, for posting your experience and sorry you had to go through it too. Why is it so hard for the person answering the phone to take responsibility for your needs being met until they are (even if they fob you off to another department, they should be responsible to give you the departments details including the individual they spoke to - and a direct number for that person). They hide behind their system and it plain sucks. No accountability whatsoever!
 
we order alot from them and they have stuffed up our orders in the past. dont like their order time frames either.
 
killadoob said:
why would u order memory from dell?

im pretty sure any pc shop could have helped you out man
Click to expand...

My guess is warranty crap... Acer do the same, saying they'll void your warranty if you don't use there specific supply of memory.

... needless to say, I voided my Acer warranty happily.
 
I agree, dell needs to relook at at its customer service---I was told that my Dell Inspiron 700m battery can't be ordered because it is a USA based model--I asked them to order it for me ( I was willing to pay for it--need it badly), they said they do no such thing!
 
I guess it depends on who you are. Dell seem to prefer big corporates, we're a Dell partner so ordering stuff is pretty simple and smooth. What bugs me about them is they charge for mundane things like partitioning hard-drives etc.
 
killadoob said:
why would u order memory from dell?

im pretty sure any pc shop could have helped you out man
Click to expand...

I got 3 quotes as per company policy and having been a supplier previously, I was aware of the benefits of dealing with the local channel - particularly having someone to see personally when there are issues, but the firm I work for prefer to deal with the original supplier of the machine if prices are similar. The problem is that Dell, Washington DC is not Dell SA.
 
Smiley_lauf said:
I agree, dell needs to relook at at its customer service---I was told that my Dell Inspiron 700m battery can't be ordered because it is a USA based model--I asked them to order it for me ( I was willing to pay for it--need it badly), they said they do no such thing!
Click to expand...

Yep - same with my x300 battery, except that we have Gold intl support, so they had to sort me out. Very poor excuse in your case IMO.
 
Fudzy said:
I guess it depends on who you are. Dell seem to prefer big corporates, we're a Dell partner so ordering stuff is pretty simple and smooth. What bugs me about them is they charge for mundane things like partitioning hard-drives etc.
Click to expand...

Lol - our firm is in the top 65 on the Fortune 100 list... that meant nothing to them.
 
I just have to post this - rather interesting PM I just received...

Dellca
Join Date: Oct 2007
Posts: 0
Default Dell Inc. - FI#8290550
Dear Dell Customer,

My name is ..... and I am located at Dell Headquarters in Texas. I work on Dell's blog support team.* I definitely want to apologize for the lack assistance you received, and I'd like to do what I can to help get this taken care of.* I am located in the United States and so I work off a different data base and I am not able to access your account directly.* However, I can get in touch with someone that will be able to help us. Please provide an order number or a customer number and where you are located. I will share the information you provide with the correct department at Dell. Feel free to email me any additional information you think might be helpful.

Sincerely,

...
Dell Customer Advocate
Email:....@......
 
American customer service would cause the SA economy to stop. It's way too efficient!!!

I recently ordered a 500gig external hard drive (Not from Dell). It arrived... without a casing. Great paper weight! Took another 2 weeks and R500 to order the case.

I have a mate who got a job on a ski slope in the US. The slope opened at 07h30 to skiers. In his contract he could be fired on the spot is he opened the slope anything later than 07h25. All this just to avoid customers complaining about later opening time.
 
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My 30 inch monitor order is still messed up. Dell has the R15K that I deposited in their account and only today did they issue me a order number. They told me earlier that
they have the monitors locally BUT they still don't have an ETA for me. All this took about R200 worth of telephone calls to their unfriendly customer support 086 number.

People AVOID DELL. I wish there was a better 30 inch right now, but if it wasn't for the fact that Dell's has better reviews than Samsung, Apple and HP I would never have been
buying from these guys at all. Dell customer support doesn't care about the customer.
 
Bradbowlllama said:
I have always had prompt support from tech... almost always 24 hours. But they seriously need a toll free number! I have spent so much money on the phone to them.

Sales at Dell SA SUCKS.
Click to expand...

The key word is SA (as usual)... and a toll free would be excellent - or at least a sharecall number.

PeterCH said:
DELL really SUCKS! I made an order ONLINE (dell.co.za not dell.com) for their 30 inch today, I chose money transfer, the order went through - fine. Then - nothing. No indication what to do next.
DELL = AVOID!
Click to expand...

Again SA

killadoob said:
why would u order memory from dell?

im pretty sure any pc shop could have helped you out man
Click to expand...

Dell RAM is exactly the same as from any other supplier - doesn't have the DELL logo stamped on it...

FoxFive50 said:
American customer service would cause the SA economy to stop. It's way too efficient!!!
Click to expand...
I'll second that! The reason is that SA (and some other parts of the 5th world) just don't take pride in their products, service or workmanship.
A mail to Michael Dell will definitely do the trick.
 
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