ISP or Telkom at fault?

N

nihilist

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Hey folks. Since yesterday my ADSL has been non functioning.

My router syncs with the exchange, the link LED is on, the status says it's synced at 384/128, the SNR and line attenuation seem normal.

My router (Netgear DG834) attempts to init the PPPoE but gets as far as "Initialize LCP"

I've tried a spare Telkom router, same story, it syncs but PPPoE cannot be established.

So I phoned Openweb and they reckon it must be a problem with Telkom, I phoned Telkom and they say my line is syncing fine and it's an ISP fault.

Any ideas?

Normally the Netgear's log should read:

Initialize LCP
LCP is allowed to come up
Authentication successful
etc;

So I assume the other side is not handshaking/answering, is this a Telkom exchange issue?
 
I had a similar problem, starting yesterday afternoon, through this morning. It was however not confined to one ISP, so I'd guess it was a TELKOM problem.
 
I had the same problem from Friday to Monday, definitely not an ISP problem. After a 2+ hour call to Telkom on Sunday with them blaming the ISP/Router everything except themselves, it sorted itself out on Monday afternoon.
 
Thanks guys.

Oh what I wouldn't pay for a landline phone with hands free.

My afternoon is looking very, very grim indeed.
 
Usually when it gets "stuck" on connecting it's probably a Telscum cable break or other network related problem. You line will sync fine with the exchange, you just won't be able to authenticate. In my area theres a cable break a minimum of three times a month :( .
 
n1hilist said:
Thanks guys.

Oh what I wouldn't pay for a landline phone with hands free.

My afternoon is looking very, very grim indeed.
Click to expand...

I called the TELKOM ADSL help desk just after 8am this morning (which btw has now been renamed the Broadband Help Centres (plural?) --- renaming a cr@p service makes such a huge difference, eh? Waited in the queue for 15 minutes; gave up. Phoned WebAfrica. The ADSL queue had a pre-recorded message saying that there was a general problem and TELKOM techs were attending. Didn't bother waiting in the queue. Ten minutes later service was restored. So there may be some larger (non-local) problem out there that may be dealt with soon.

BTW: I've discovered (like every other ADSL user in the country) that trying to find out anything via the TELKOM Help Desk is a waste of fscing time --- however, if there is a general fault, WA normally puts a voice recording somewhere in the ADSL fault reporting queue saying so.
I.e.: TELKOM == Denial and Lies; WA == Truth.

I can sort-of deal with people admitting that there is a problem and that they are trying to deal with it, it's the denial of reality that annoys me.
 
This is a telkom issue, these problems all started on Friday evening at about 19:47.
Lines just dropped again now at about 9:38am, some have come back to life others not. Telkom very evasive on the subject and no clear indication from them on what is wrong.
 
n1hilist said:
I phoned Telkom and they say my line is syncing fine and it's an ISP fault.

Any ideas?

Normally the Netgear's log should read:

Initialize LCP
LCP is allowed to come up
Authentication successful
etc;

So I assume the other side is not handshaking/answering, is this a Telkom exchange issue?
Click to expand...

You must also realise, its not just the echange/DSLAM that Telkom looks after. Telkom often have issues with their ESR (edge service router). The are often issue with telkom's tunnel to the ISP for handing over the auth requests. The unfortunate thing with this is, when you call telkom, the call agent on the other side has been brainwashed with "what are the lights on you router showing" and "have you tried another modem"
 
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