I believe Frogfoot had some issues over the past few days and had to roll back some major network changes. They are busy working on this and I am sure things will stabilise shortly.
I am on leave right now, but if it continues I will definitely make some noise of behalf of the forumites here...
Hey there
I totally understand your frustration. With RICA deliveries, we find they do take a little longer, though we've added a few improvements to make the process better.
Please give the courier a little more time to get to you, I promise I will give back whatever we billed in credit so...
I'll do that. I can see you've made up your mind - will make the cancellation process as easy as I can.
I can see the ticket has been escalated to the right department, so it should be cancelled as per your request.
I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.
If the loadshedding goes on for a while, it may also affecting the normal mapping between the ONT device/Mac address and provider network. It shouldn't normally happen, but depends on the extent of the loadshedding.
I don't know if you understand the nature of the network and product aspect. Even with a reseller agreement, the provider has the control to decide changes they wish to make, and usually are only obliged to inform us so that we can make the necessary arrangements. We are not in a position to...
Definitely - we have to rely on the provider for installations - and remember that many of them were closed from the 15th of December to around the 13th of Jan, though people continued to sign up in that period.
But we'll do everything in our power to get our clients connected as quickly as...