Recent content by alisondell

  1. A

    data disappears when wifi router is off

    Hi - so just an update, in case anyone cares. Vodacom (after a month of non responsiveness) has closed my service request stating that the data disappeared because of internet usage. They completely missed the point - and will not entertain any possibility that there might be a system fault (or...
  2. A

    data disappears when wifi router is off

    The sim number is <redacted>, let me know if you need any further details. Thanks so much!
  3. A

    data disappears when wifi router is off

    Sorry I meant the data is disappearing from the sim in the wifi router, even with the router off. My mobile data is fine. Should have made that clear, apologies.
  4. A

    data disappears when wifi router is off

    Hi I am hoping someone can assist. We have been suffering from 'disappearing data' since the beginning of the year, ever since taking out a new vodacom data contract. I have gone through all the devices, stopped automatic updates, installed network monitoring tools, changed wifi router...
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