data disappears when wifi router is off

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alisondell

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Hi

I am hoping someone can assist. We have been suffering from 'disappearing data' since the beginning of the year, ever since taking out a new vodacom data contract. I have gone through all the devices, stopped automatic updates, installed network monitoring tools, changed wifi router password, removed devices one by one, all to no avail. We now only have one phone on the router, and I only browse a news website for about half an hour each evening. Yet still manage to burn through 5GB of data in a week. We keep the router off when not using it. I have logged a call previously with Vodacom and got itemized billing, which just proved there is a hell of a lot of data being used up.

Then this past long weekend I experimented -

Fri 21/09/2018
Router off
Bought 3GB prepaid data for R299 at around 17h00
Using mobile data checked vodacom balance - was at 3.00GB
Switched router on and went on News24 website using android phone for about 10mins at around 19h00 - switched router off afterwards
Using mobile data checked vodacom balance at around 21h00 - was at 2.44GB
Router stayed off throughout the night

Sat 22/09/2018
Router still off
Using mobile data checked vodacom balance at around 07h00 - was at 2.44GB
Using mobile data checked vodacom balance at around 13h00 - was at 1.57GB
Router had not been switched on at all that day!
Phoned vodacom 082 135 and logged a service request - was promised a response in 72 hours.
Technician says 88% of our usage is going on youtube, someone watched youtube from 07h30 til 09h00 that morning. We of course do not watch youtube.

Sun 23/09/2018
Router still off - not switched on since Fri evening
Using mobile data checked vodacom balance at around 14h00 - was at 0.83GB

Mon 24/09/2018
Router still off - not switched on since Fri evening
Using mobile data checked vodacom balance at around 08h00 - was at 0.34GB

Is it possible that my SIM is cloned or there is someone else out there with the same SIM number as me? Or is it possible that someone (ad Vodacom?) is skimming our data? What else could explain it.

Thanks
Alison
 
Sorry I meant the data is disappearing from the sim in the wifi router, even with the router off. My mobile data is fine. Should have made that clear, apologies.
 
My interest is now piqued.

@OP - can you request that the service request also give you the current machine IP (using the airtime) as well as the public IP in use at that specific point of time?
 
The sim number is <redacted>, let me know if you need any further details. Thanks so much!
 
Hi - so just an update, in case anyone cares. Vodacom (after a month of non responsiveness) has closed my service request stating that the data disappeared because of internet usage. They completely missed the point - and will not entertain any possibility that there might be a system fault (or crookery) on their side.
And, 'co-incedently' our data usage has been absolutely stable since I logged the SR. But then last night it happened again, went down from 2.47GB to just over 700MB overnight, while the router was off.
Is there anyone out there who can help me? Right now I feel my only option is to cancel the data contract and never ever again take out a data contract with any cellphone provider.
 
Vodacom counters work so bad that I made number of posts in this matter. Unfortunately nothing has changed for already five years when I had a clash with JVZ and others who tried to defend Vodacom.

In general counters are not centralized, they are collected in varius places and also you are getting different results when querying by USSD, SMS. A bill is finalized next day around 12pm.
 
alisondell said:
Hi - so just an update, in case anyone cares. Vodacom (after a month of non responsiveness) has closed my service request stating that the data disappeared because of internet usage. They completely missed the point - and will not entertain any possibility that there might be a system fault (or crookery) on their side.
And, 'co-incedently' our data usage has been absolutely stable since I logged the SR. But then last night it happened again, went down from 2.47GB to just over 700MB overnight, while the router was off.
Is there anyone out there who can help me? Right now I feel my only option is to cancel the data contract and never ever again take out a data contract with any cellphone provider.
Click to expand...

Contact MyBroadband to do an article. If you are in Gauteng then they can borrow the router from you and do some tests.
 
I am now having the same issue. Did you find a solution?
 
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