When you are pissed off, this is the way to go. It words it nicely and professionally. I was so pissed I didn't even remove the top part I noticed. But I think the message is clear and sounds a lot better than what I actually wrote.
Update 6 November 2024:
Edited-> (Remember to remove when writing when pissed off)
Here’s a draft for your post:
(This part specifically).....
I’ve been a loyal RSAWeb customer for quite some time, always impressed by their reliability and quick problem resolution. Unfortunately, my recent...
The only time I have seen the price change is when your fibre provider changes. Some fibre providers are cheaper than others. My area only have metro fibre as service provider and is more expensive than your provider by the look of things.
If you go read the terms and conditions you will see...
Update:
I got fast responses today on the query lodged.
Coming from a service provider were you only receive an automated response ever this was good to see.
I was at first put off by the initial email as my query got deflected for someone else to handle.
The new person responding to my query...
This is my first time with RSAWEB.
I came from Rain 5G and their support is non existant.
How long on average would you say they took to respond?
Did they resolve the issues you raised?
Polls like : https://mybroadband.co.za/news/fibre/436110-south-africas-top-isp-at-the-start-of-2022-revealed.html
My experience so far:
I ordered my fibre with RSAWEB 3 months ago.
Between RSAWEB and Metro fibre as my FNO they managed to get me live on the 4th of this month.
I was pleasantly...
I am currently staying in Hermanstad, PTA.
During the year Metro fiber was installing in our area. (See Coverage attached)
A fiber cable was installed in front of my gate as well a couple of months ago.(Attached photo's)
Last week a lady from Vox came past our house and tried to get me to sign...