Recent content by Bbsash

  1. Bbsash

    Openserve tied to Frogfoot?

    So I have a weird situation that Afrihost WhatsApp support has no clue on. I am on a Afrihost/Openserve connection in Franschhoek. And I know my fibre at home is Openserve since when my cable was cut during a storm Openserve came out to actually fix it. But here is the issue - Every time...
  2. Bbsash

    WhatsApp support

    So I have the same issue with Afrihost WhatsApp support. Not on a monthly basis but pretty regularly. And agent tells me the system doesn’t allow them any other options. And even after forcing me to reset PPPoE password nothing works and finally a few hours later internet is back. So clearly an...
  3. Bbsash

    No Internet for 2 days and Afrihost unable to escalate to openserve

    Thanks to Afrigirl’s awesome support my internet is back yo full speed! Appreciate the help and thanks once again.
  4. Bbsash

    No Internet for 2 days and Afrihost unable to escalate to openserve

    Thanks. I was checking the status on the openserve app which shows the fault associated with that ticket as closed. Thanks a lot for help with escalation.
  5. Bbsash

    No Internet for 2 days and Afrihost unable to escalate to openserve

    Yeah. Can understand consumer is best effort only. But not being able to even handle more than one fault at a time seems like defeating the purpose of being a common carrier to all ISPs
  6. Bbsash

    No Internet for 2 days and Afrihost unable to escalate to openserve

    Sent. Your support rep said he was able to add a comment to the original ticket but openserve still shows ticket as closed.
  7. Bbsash

    No Internet for 2 days and Afrihost unable to escalate to openserve

    This is a strange issue between Afrihost and openserve Heavy winds Saturday morning broke the fiber to our house. Filed a case with Afrihost and they opened a fault with openserve. Openserve comes out on Saturday afternoon finds the break and splices in new cable and internet is up. But within...
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