Hi
Can you please assist me, switched from mweb to Afrihost recently. On the mitchells fibre portal the fibre line show's active(on service page), so i contacted the afrihost customer service on whatsapp twice, they logged a ticket to vuma reach, vuma reach say's everything is fine their side...
Hi, I have proof and did that already, received this message.
"You will need to please follow up on the status of your cancellation with your ISP please"
I honestly don't know what to do anymore lol
I cancelled with @MWEBHelp(27th October) and waited the notice period, I called customer service, contacted via FB and have multiple pending queries.
Yet..... my fibre line has not been released, why? What can I do when the ISP ignores all requests to release my line? Is it time to call in lawyers?