Need my fibre line released

bren100

New Member
Joined
Dec 7, 2020
Messages
4
I cancelled with @MWEBHelp(27th October) and waited the notice period, I called customer service, contacted via FB and have multiple pending queries.

Yet..... my fibre line has not been released, why? What can I do when the ISP ignores all requests to release my line? Is it time to call in lawyers?
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,759
If you have proof of cancellation you can typically send that to the fibre provider to push it forward or to mediate slightly.
 

bren100

New Member
Joined
Dec 7, 2020
Messages
4
If you have proof of cancellation you can typically send that to the fibre provider to push it forward or to mediate slightly.
Hi, I have proof and did that already, received this message.

"You will need to please follow up on the status of your cancellation with your ISP please"

I honestly don't know what to do anymore lol
 

PBCool

Cool Ideas
Company Rep
Joined
Jan 11, 2016
Messages
10,759
Hi, I have proof and did that already, received this message.

"You will need to please follow up on the status of your cancellation with your ISP please"

I honestly don't know what to do anymore lol
Have you asked your new ISP for assistance? As they can go via channel.
 
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