Need my fibre line released

[bren100]

I cancelled with @MWEBHelp(27th October) and waited the notice period, I called customer service, contacted via FB and have multiple pending queries.

Yet..... my fibre line has not been released, why? What can I do when the ISP ignores all requests to release my line? Is it time to call in lawyers?

 

[PBCool]

If you have proof of cancellation you can typically send that to the fibre provider to push it forward or to mediate slightly.

 

[bren100]

If you have proof of cancellation you can typically send that to the fibre provider to push it forward or to mediate slightly.

Hi, I have proof and did that already, received this message.

"You will need to please follow up on the status of your cancellation with your ISP please"

I honestly don't know what to do anymore lol

 

[PBCool]

Hi, I have proof and did that already, received this message.

"You will need to please follow up on the status of your cancellation with your ISP please"

I honestly don't know what to do anymore lol

Have you asked your new ISP for assistance? As they can go via channel.

 

[bren100]

Have you asked your new ISP for assistance? As they can go via channel.

If you can get my line free, I'll sign on with you guys.

 

[PBCool]

If you can get my line free, I'll sign on with you guys.

Complete an application and will see what I can do, PM me your ref once done