I find the support staff in general pathetic. Simple questions go unanswered. Voice service which should take a day or two at the most is going unactivated for close to a week. Erratic speeds on Fibre 20/20 and their Modem seems to need rebooting more than once a day. I asked the question...
I recently have had difficulty in asking ISP support staff for information. Axxess for one their support over the last year has deteriorated to no end. Getting decent techies to help in South Africa seems to be a challenge. Ask simple questions like secure email connections detail and your reply...
This is typical of Government entities not proper management, failure to keep modernising, no forward thinking and inflated staff. Poor service delivery has also lead to this mess.