Darkdog
Active Member
I recently have had difficulty in asking ISP support staff for information. Axxess for one their support over the last year has deteriorated to no end. Getting decent techies to help in South Africa seems to be a challenge. Ask simple questions like secure email connections detail and your reply is mail.axxess.co.za. You follow up and ask for secure email settings and ports and your get 110 and 25. Good lord people can't they train them better. No authentication settings. Fortunately I can help myself but what about folk who can't.
Friend gets fibre and I have to set it up because, the support staff assume he has two Ethernet cable (which he did not). Then fibre goes down and the get him to reset the router back to factory setting. So we have to do it all over again. their site does not indicate there is a fibre problem on their network. The fibre company (Frogfoot) clear indicate the fibre is down in Lorraine PE. Eish where is this country going to.
I have had other Hosting issues and they (support staff) basically indicate you have no idea of what you are talking about so you head over to there offices and speak to a senior person and get the problem sorted out. Just not acceptable.
Friend gets fibre and I have to set it up because, the support staff assume he has two Ethernet cable (which he did not). Then fibre goes down and the get him to reset the router back to factory setting. So we have to do it all over again. their site does not indicate there is a fibre problem on their network. The fibre company (Frogfoot) clear indicate the fibre is down in Lorraine PE. Eish where is this country going to.
I have had other Hosting issues and they (support staff) basically indicate you have no idea of what you are talking about so you head over to there offices and speak to a senior person and get the problem sorted out. Just not acceptable.
