Ok, so three days later and no response on my tickets and here. Not even a "We working on it", just some sort of acknowledgement. Very disappointed :(
So my solution is simple. Just move to another ISP
I created a support ticket yesterday (Ticket ID: DET-276-44977)
In regards to my pre-order for fibre. but when I when to check on the progress of my ticket, it doesn't display in my clientzone active tickets tab, so i dont know whats happening. I just want to find out is the ticket still active...