Recent content by diemikester

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    RAIN Support - https://www.rain.co.za/support

    I was able to find their LinkedIn page (had to go through the CEO) and it looks like one is able to log tickets there. Their support system is extremely poor. Last year it took months to resolve an issue and it seems like they have different teams who do not talk to one another, and they have no...
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    RAIN Support - https://www.rain.co.za/support

    Oh, and I am no longer doing PM's with Rain. All will be discussed via public platforms.
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    RAIN Support - https://www.rain.co.za/support

    What is going on with the internet? For the last few days it keeps disconnecting and it is so slow when it comes back on. Why is it so difficult to get hold of someone from Rain when there are issues with the internet?
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    RAIN Support - https://www.rain.co.za/support

    What's going on with the Rain app and website? There is no where to log a support ticket anymore. The customer service seems to be going backwards.
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    Rain - lack of service

    Is anyone else experiencing a complete lack of service from Rain? I have had slow speeds for over a month and I am on the %G premium package. Just over two weeks ago my router suddenly stopped working. Rain sent me a new unit with a new sim. The new router was delivered a week later and for the...
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    Please do a MyBroadband speed test on Rain

    Not the top one, but still 5G. But that is only on paper, in reality it is more like dialup
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    Please do a MyBroadband speed test on Rain

    You must be connected or something. I never get anything over 6Mpbs Been like this the entire weekend. On a good day I may get 5Mbps.
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    Please do a MyBroadband speed test on Rain

    I'm on the package above this and this is my speed at the moment
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    Please do a MyBroadband speed test on Rain

    After technicians visited my house, they replaced the router. The speed test at the time was over 30mbps. Not long after they left it started degrading. This is now my speed:
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    Please do a MyBroadband speed test on Rain

    Rain seems incapable (unwilling?) of fixing these slow speeds. For weeks on end now I am lucky to get 5/6mpbs. Disconnects consistently as well.
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    Rain 5G just keeps getting slower and slower...

    Well, This is what I get for 5G: Tech is supposed to come check but they come to my house whilst i am at work, and when I make an appointment with them and take off work they do not even bother to pitch.
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    Rain 5G just keeps getting slower and slower...

    Wow. You complain about 55 mbps, where i have to be lucky with not even 5mbps! :)
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    Rain 5G just keeps getting slower and slower...

    I have been experiencing a steady decline in my 5G - Standard package this year. This last weekend the average download speed was less than 1Mpbs! That is totally ridiculous. Lately i have had to reboot my router more and more often to get a better signal. But now it is just beyond frustrating...
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