Thank you, Afrigirl.
I have sent the requested info directly to you.
Please also share the estimated time to resolve this. It must be a big issue since it has been affecting me for two months, and it is still not resolved.
Regards
Happy New Year, everybody.
I am using Afrihost as my fibre ISP on Vumatel.
For over two months, whenever I go into clientzone / connectivity, my usage has been reported as zero, i.e., not recorded during this time. The line works fine. I have been on with Afrihost support during these months...
Thank you for your suggestion. I have been through these steps already. I can do an IP lookup while on CISP. Traceroute stops at same place CISP as on any ISP (however, on other ISPs the website idrive.com opens and on CISP it does not).
Thank you for your suggestion. It cannot be the router since if I plug via ethernet directly into the CPE (by passing my whole internal network) I can browse the internet etc. but still cannot access idrive.com
Thank you for the suggestion. The issue cannot be at the laptop/computer/cell phone level since any device I try (MacOS, Windows, Linux, iOS, Android) gives the same result. The issue cannot be at my network level either since when I connect directly into the Vumatel CPE (bypassing my complete...
Hi Thanks for your reply. The issue occurs on any browser (even in private browsing) on iOS, MacOS, Windows and Android. As soon as I disconnect from CISP and connect to another network provider the site opens on any device/browser.
Thank you. The issue is not with any of my devices (Windows, Mac, iOS, Android) since they all cannot open idrive.com As soon as I disconnect from CISP and connect to another network all is good.