I did, in fact, call them before posting here. I spoke to three people there and they were not reasonable.
I have read the T&C's and believe my review is justified.
That is not the issue. I asked them to not activate the line, they activated the line without even replying to my request not to.
I don't care how good your line speed or lack of outages are if you can't even provide your customers with decent support, how do you expect to stay in business?
Seven days ago I signed up to Cool Ideas ISP for a new fibre line for the house I will be moving into.
I was impressed that they were voted best ISP. I have not yet used their service the router is still unopened and there is no power going to the CPE box. I replied to one of their billing...