Maybe I am one of the lucky ones but no issues cancelling online! Received reference number immediately and a phone call with 2 days to confirm. The same has happened for my landline which will be cancelled at the end of the month.
Sounds very similar to my problem. Happened yesterday around 8PM and lasted till about 8:30PM and then came right (restarting modem did not help) . Then same thing happened again around 11PM and this time a restart of the modem helped.
My problem has been logged and will see if I get a response.
Thanks. Did you get the 612 with your sim and decide to use your own router? I have a 5g CPE and may try that but then require the APN details. Their website does say something about them potentially locking your sim for using a different device?
Has anybody else experienced intermittent connectivity issues that are resolved by unpluging the modem for +- 30 seconds? Issues are very high pings (5 000 - 10 000 ms) and very low speeds (less than 1mb). Seems to happen quite often on or around 10PM and sometimes around 3am.
Results still better than anything Telkom can produce. Speeds do fluctuate during the day but do not drop below 40mb. Played first MM in CSGO last night and cannot believe how much better the game felt! Actually thought my settings had changed somehow.
Very happy so far with the performance. This seems to be the norm which is a hell of a lot better than Telkom is preforming in the area both over lte and vdsl. Also telkom was showing serious loss on CSGO servers. No loss last night on this.
This morning woke up to no internet. Modem shows a profile error. I can only assume this relates to the modem connecting to another tower in the area instead of the tower the sim was locked to.
Unfortunately at the office so unable to rectify until later today.