I’m pretty sure everyone is experiencing slow service times at this moment.
Mine took 2 day and 3 days respectively to get processed and the latter took another 3-4 days to arrive in SA.
so it seems like Aramex didn’t charge me a single customs clearance fee for any items below R500.
However, last week I received a shipment and I was charged the 20% fee through the post office.
Some cheek from SAPO or Aramex takes the hit for these packages’ clearance...
On another note...
Same here. Slow updates and absolutely no response on requests or emails. At least the package is moving. Think they employed a clan of sloths and fired all the actual humans...