Hi cool escalator. I requested sim swap because was stolen but till now no feedback. I don't know if is only me but i feel like the customer service needs to pay attention with tickets(COOL-20261104-2833481. Specially for good customer
It what i was requesting them to swap it i order one vodacom 2 never gave me problems but they agent for more than 45 min call they can't even activate the sim
The way I'm so frustrated with coolideas i was offline since yesterday till today several calls with your agent they couldn't allocate mtn sim to my account or unlock the location lock and they decided to drop the call (#COOL-20261002-2799556) (COOL-20261002-2799577)
I placed a order this morning and is not appearing on the ticket like usual do. So i asked few friends that order since Friday till now nothing i thought the problem was on my side only