They expect you to courier it at your own expense. Make sure you keep all proof. They charged me R2699 after using the router for a year, and have not as yet refunded me for return.
Also found another App called HUA CTRL Pro which allows me to save the Frequency that my best tower is on. This allows me to force my Modem onto that tower if it drops and moves to another tower. I believe that my tower was repaired, but this APP and the LTE-H App allowed me to identify the...
I figured out the problem, Downloaded an App on Windows called LTE-H Monitor - Could see that whenever signal dropped the router was connecting to another tower. In all it was jumping between 3 towers. Tower 1 is about 500m from my house - Great signal, Towers 2 and 3 are 20km and 45km...
I have to reboot my B612 on supersonic every 5-10 minutes to keep my speed up. Support can't really help are saying it is a tower issue (interesting that when I reboot I get full speed for 5 mins though). Have about had it with supersonic.
It seems to be a problem on the tower itself - Supersonic contacted MTN and they said they will look at the tower - seems as though the problem has now resolved itself - Must admit the service I have received from Supersonic (Although there were some teething issues) has been super. When they...
I dont beloeve this is the issue though - I had the same problem through Axxess on MTN - I eventually cancelled the service - seems to me that something is happening on the tower that requires a reset of the modem every hour or two. Is this possible
Is anyone having this same problem - I have fixed LTE from Supersonic which is through MTN - MY speeds are great for where I am being 60mbps down and 30mbps up, but every hour or so, it drops to 0.4 down and 0.1 up and I need to reboot the router. This is becoming very painful, is there a way to...