ISSUE RESOLVED
I received the following SMS on Friday, 8 Nov from Vodacom.
"Message from Vodacom
Dear customer, kindly note that the issue impacting the activation of One number for the Apple watch has been resolved. You should now be able to proceed with the activation from the phone. If you...
SMS received from Vodacom on Saturday, 12 Oct.
Dear One Number customer. We are aware that your eSIM has not installed onto your Watch. Our technicians are resolving the issue after which you will be able to use the Watch for making and receiving calls. Thank you for your patience.
I have...
That is some good news though, and at least an indication that it is receiving attention. I also received the following SMS from Vodacom.
Dear One Number customer. We are aware that your eSIM has not installed onto your Watch. Our technicians are resolving the issue after which you will be...
Tried that right at the beginning. It seems the One Number is stuck on active somewhere in their system, even though it does not show on my profile. They do not know how to remove it as no one seems to be able to see where it is stuck.
Hey Garreth,
Sadly, still no luck from Vodacom. Eventually spoke to a technician and he said that it will be escalated. But nothing has come from it.
I eventually received an SMS which stated the ticket is closed. No reason or resolution. Honestly don’t know where to escalate it or take it...
About a month ago my Apple Watch Ultra 2 stopped switching on. As this was the second time it happened, iStore replaced the watch with a new one. I used to have a Vodacom One Number linked on my watch to my main telephone number. Unfortunately, I was unable to remove the mobile plan from the...
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Hi,
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