If I take the 24 months he will waiver it . My issue was him saying they we can’t offer me the service since I have old equipment initially . I kept on pressing and he came back and said I must reapply , with no guarantee if the new equipment will work at my premises . But they will come do a...
A minor misunderstanding between me and the sales guy. I requested a line upgrade . Usually they would just sent an upgrade from you fill in , sign and sent it back . I was told to re-apply . So it seems as if this to me is not a line upgrade but rather a new application . I’m glad you are...
I asked sales guy Greg if the equipment I currently have if it belongs to me or Bitco he said property of Bitco . He then went and said Bitco upgraded all their equipment so mine also needs to be updated .
I guess loyalty doesn’t pay . +5 plus years with Bitco and they told me my current equipment won’t support new speed which I totally get , outdated stuff. But re-applying as if I am not an existing customer irks me . And I must pay for replacement equipment ♂️
I am on their 10 meg line for the last 4-5 years , can’t be upgraded to the 30 meg because their equipment that I have is outdated. Not with the coverage area as per their map .