Good Day,
We are experiencing the following network incident:
Network Incident Reference:
#7807
Network Incident Description:
Fibre Break
Network Incident Grade:
Major
Region Affected:
Cape Town
Area/s Affected:
Mitchells Plain
Network Type Affected:
GPON
Current...
Right, so this is a confirmed power issue.
The OLT is located in a business park where the power drops every morning.
The owner of the business park has refused for a generator to be deployed to keep the OLT powered.
Vuma has obviously not looked into battery backup
No you make a fair point, they are still your first point of contact and should supply you with the information needed.
If they told you what I just told you they would not of had to deal with multiple tickets relating to the same issue.
Just doing the bare minimum can be difficult sometimes hey
Im sure you are on Vumatel fibre, this is not a Cool Ideas Issue but a fault on the Vumatel PoP for Northriding. They reserve time to attend to maintenance PoP cable management and the like.
This of course is not a issue that will continue indefinitely, you are going to have to wait it out as it...
An ISP has much less power over an FNO than you think.
Single biggest reason the FNO would radically improve service delivery is when another FNO makes its way into the area
This would be the ONT. You need to log a fault with your ISP as the fibre cable might be broken or the tip of the connetor is dirty, causing little to no light to passthough.
This is what the LOS light means
Im in a reach area and can probably expect Openserve to deploy as well.
I really hope they don't enforce the Web Connet packages.
You are 100% sure they will allow access to Fibre Connect packages?
I see this stuff daily.
Vuma doesn't really prioritize backhaul even on the Vuma Core network, especially previous SADV builds.
You guys are in for a bumpy ride on Reach since it's a more cost oriented network.
If you have Openserve coverage, take it
The 1000/100 package was removed from the core network, they can gladly have that as a option, hek even the 200/200 would be great :sneaky:
They can make it a "unoffical package" like they did on the core network.