Spontaneous spinach
Expert Member
What time it vyed off by you?
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Vuma Reach Phoenix Thread
- Thread starter ADrunkTeddyBear
- Start date
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- Tags
- vuma reach
Not seeing notices still.
Send me your details via pm let me see what is going on.
Spontaneous spinach
Expert Member
Its working now, whatsapp help said they did this:
I have recreated connection ports, please unplug router and ONT for 5 minutes then reconnect and test line.
Why does this keep happening, third time this week i had to switch off and wait 5 minutes before getting connectivity
ADrunkTeddyBear
Expert Member
Damn man. Calm down. Its a Vuma issue. No need to take your frustrations out on the poor dude after hours. Issue was resolved at 3AM my side.
I just sent a mail to support and they said theres nothing wrong on their side and vuma issued to incident reports. Went to sleep and found my internet was restored at 3AM
ADrunkTeddyBear
Expert Member
Most probably the guys doing installation in the new suburbs are causing issues and most likely damaging hardware.
MisterV
Well-Known Member
- Joined
- Oct 1, 2017
- Messages
- 299
- Reaction score
- 83
We are experiencing the following network incident
Network Incident Reference:
#5588
Network Incident Description:
Logical Failure
Network Incident Grade:
Major
Region Affected:
KZN Reach
Area/s Affected:
Phoenix
Network Type Affected:
GPON
Current Resident Impact:
Residents have no connectivity
Current Network Incident Status:
Technicians have restored services
Network Incident Reference:
#5588
Network Incident Description:
Logical Failure
Network Incident Grade:
Major
Region Affected:
KZN Reach
Area/s Affected:
Phoenix
Network Type Affected:
GPON
Current Resident Impact:
Residents have no connectivity
Current Network Incident Status:
Technicians have restored services
Spontaneous spinach
Expert Member
@Scuderia1 Everything is good? Did you find out what was the problem with your line?
not sure bro.. got home and it was off and that pissed me off as we work from home after leaving the office.
i believe our lines need to be upgraded...
does anyone have any clue as to why we don't have 100mb lines?
yeah sorted, they had to reboot the small box next to the router, think its called the ONT. The technicians did it and it was back to normal in a few minutes
People in Durban have 0 manners
Same reason why the other FNOs are not in these areas
ADrunkTeddyBear
Expert Member
The reach network prioritizes cost savings to keep their prices as low as possible. Hence why we are on a GPON network vs a Active Ethernet network that other Vuma providers have. Reach also has more splits per a Node compared to other Vuma products hence why theres a 40mb limit on packages. This is also why we have 40mb packages for less than R600pm.
Theres more reasons as well, but these are your main reasons
Spontaneous spinach
Expert Member
Its incredible value for money, I'm honestly pretty happy with reach, speed, reliability and affordability all good!
@AfriNatic I've got an Internet outage in Phoenix. Red LOS light flashing.
Thanks. Tried calling the Afrihost support line and it's flooded with calls.
Drop me a pm with your email for me to log it for you.