Recent content by nikkinot2b

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    Speeds getting worse and worse

    How does one get speeds of 2,1 gbps at 22:33 at night. What is going on with the network in Plumstead, Cape Town? I have been complaining for quite some time now. There’s just no consistency with your service.
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    MTN South Africa - Empowered Outsoursing Fraud

    Thanks.. I'll do so.
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    MTN South Africa - Empowered Outsoursing Fraud

    Thank You
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    MTN South Africa - Empowered Outsoursing Fraud

    Thank you for your reply. If you don't mind. Could you please share what information the fraud department requires so that I can assist my dad to collate and then send to the fraud department.
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    MTN South Africa - Empowered Outsoursing Fraud

    @Empowered-outsource.co.za
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    MTN South Africa - Empowered Outsoursing Fraud

    Its a direct store. Staff were super helpful. Unfortunately they don't deal with fraud cases. Gave me details of people to contact. I've followed up numerous times - no reply. And in the mean time my parents' bank account keeps being debited.
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    MTN South Africa - Empowered Outsoursing Fraud

    Tried going to the store. They couldn't help us.
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    MTN South Africa - Empowered Outsoursing Fraud

    Thanks. We've gone into the store. They couldn't help us. My dad has no recollection of agreeing to a contract. Even so, he has never taken ownership of the sim card in question, and it is in use.
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    MTN South Africa - Empowered Outsoursing Fraud

    Tried that. No luck. MTN shares customer's details with third parties and then the customer is expected to resolve issues created by these third parties. Worst part is that these third parties have no contact details. All communication is done via email so they are very well protected.
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    MTN South Africa - Empowered Outsoursing Fraud

    My dad is no longer using his MTN number, The problem is the data sim that was activated on his name. He has been charged for it since 2023 and he has never taken possession of the sim card
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    MTN South Africa - Empowered Outsoursing Fraud

    Thanks. I've removed info.
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    MTN South Africa - Empowered Outsoursing Fraud

    Thanks will do
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    MTN South Africa - Empowered Outsoursing Fraud

    I am writing on behalf of my father, regarding a distressing issue we are encountering with an MTN account associated with his now deactivated mobile number. Since February 2023, my mother’s bank account has been debited for services related to MSISDN 078*******, which is supposedly linked to a...
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    5G 101 router no internet_no connection

    I have shared my email address
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    5G 101 router no internet_no connection

    I recently upgraded from a 4G product to the new 5G offering in the hopes of avoiding the network issues I had been experiencing, particularly during peak evening hours from 6-10pm. Initially, the transition to the 5G service took about 24 hours to stabilize, and for the first two weeks, the...
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