5G 101 router no internet_no connection

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nikkinot2b

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I recently upgraded from a 4G product to the new 5G offering in the hopes of avoiding the network issues I had been experiencing, particularly during peak evening hours from 6-10pm. Initially, the transition to the 5G service took about 24 hours to stabilize, and for the first two weeks, the network performed consistently well, with decent speeds.

However, on the 23rd of April, just after 7pm, my router suddenly showed no internet connection. The WiFi would briefly connect, then display no internet access. This issue persists during the early morning hours and from around 6am onwards, with the network cutting out intermittently.

I have already logged a trouble ticket with customer care, who have escalated the matter to their network department. Unfortunately, due to a backlog in the department, they cannot provide me with an estimated timeframe for resolution. If anyone in this community has experienced a similar issue or has any insights or suggestions to offer, I would greatly appreciate your input.
  1. Have others on this platform, but more particularly in Plumstead, (Cape Town) area experienced similar network connectivity issues with the 5G101 router during the evening and morning hours?
  2. Are there any specific troubleshooting steps or fixes that have proven successful for improving the signal strength or connection reliability of the 5G101 router?
  3. Has there been any feedback or recommendations from RAIN or the manufacturer of the router regarding the distance from the nearest tower
  4. Are there any alternative networking solutions or devices that have been suggested to address the connectivity problems with the 5G101 router?
 
nikkinot2b said:
I recently upgraded from a 4G product to the new 5G offering in the hopes of avoiding the network issues I had been experiencing, particularly during peak evening hours from 6-10pm. Initially, the transition to the 5G service took about 24 hours to stabilize, and for the first two weeks, the network performed consistently well, with decent speeds.

However, on the 23rd of April, just after 7pm, my router suddenly showed no internet connection. The WiFi would briefly connect, then display no internet access. This issue persists during the early morning hours and from around 6am onwards, with the network cutting out intermittently.

I have already logged a trouble ticket with customer care, who have escalated the matter to their network department. Unfortunately, due to a backlog in the department, they cannot provide me with an estimated timeframe for resolution. If anyone in this community has experienced a similar issue or has any insights or suggestions to offer, I would greatly appreciate your input.
  1. Have others on this platform, but more particularly in Plumstead, (Cape Town) area experienced similar network connectivity issues with the 5G101 router during the evening and morning hours?
  2. Are there any specific troubleshooting steps or fixes that have proven successful for improving the signal strength or connection reliability of the 5G101 router?
  3. Has there been any feedback or recommendations from RAIN or the manufacturer of the router regarding the distance from the nearest tower
  4. Are there any alternative networking solutions or devices that have been suggested to address the connectivity problems with the 5G101 router?
Click to expand...
Hi @nikkinot2b

Please have a look at your PM's we have responded.
 
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