That’s not accurate at all. But it tracks that the CISP support staff would spin some bs sequence of events to cover their incompetence. Why are they able to do that; is there no record? Perhaps that’s the reason you never get to the bottom of the actual issues customers are having. Can’t say...
Thank you for looking into it, I appreciate it. But to be honest, I prefer not to engage - it's quite frustrating to have to resort to this forum just to get an order fulfilled. I'm travelling for the next two weeks, so my ideal window of getting it done before I go didn't materialise anyway. I...
I've been a Cool Ideas customer for the better part of ten years. On the 23rd of January, I placed an order for a new service (at another address, in addition to my existing service). Today, I told them to cancel that order and I will be looking elsewhere, as there has been absolutely no...
I'm in week 4 now after placing an order with CISP. They keep blaming Evotel, saying it's been "escalated to the highest support level'. That's the same story for weeks and weeks now. (This despite the fact that there is a line that is already installed, but they can't find my address on their...