How long does it take?

[redlomo]

I'm in week 4 now after placing an order with CISP. They keep blaming Evotel, saying it's been "escalated to the highest support level'. That's the same story for weeks and weeks now. (This despite the fact that there is a line that is already installed, but they can't find my address on their system - they confirmed though that they can see there's an installed line.) How much longer must I wait? I've even tried to cancel the order but that request is just being repeatedly ignored.

 

[CoolEscalator]

Hi there, apologies for any inconvenience and delays regarding your ongoing order.
Are you able to share your ticket reference for me to check with our teams involved?

 

[redlomo]

Thanks a lot: #COOL-20250826-2463805

 

[CoolEscalator]

Thank you for the reference.
I will check with the team accordingly

 

[CoolEscalator]

HI there , I see our team has been in contact with you , and advised they managed to place the order.
I will keep an eye on the ticket for more details for you

 

[CoolEscalator]

HI there @redlomo Your line is active

Your PPPoE details have been shared via the ticket, if you have a spare router lying around to configure.
Your router will also be dispatched today to be dlivered to you.

Please let me know if you require any additional assistance, and we will organize a support Technician to give you a call.

 

[redlomo]

Thanks a lot for your help.

 

[PBCool]

Thanks a lot for your help.

Sorted?

 

[redlomo]

I hope so. They seem to be sending me a router though I am not sure why. But it looks to be in motion and sorted!