Recent content by Robinm_za

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    Hard evidence of Afrihost's deception and dishonesty

    Hmm. Yes. One would have to expect something like his from AH to consider not using the SIM, yes? It never crossed my mind they would consider this an early cancellation at all since I had been on RAIN for 13 Months. Obviously had I even anticipated that fact it would never have come to this...
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    Hard evidence of Afrihost's deception and dishonesty

    Disagree. For many reasons 1) To become active again would take 10 days via Axxess or other provider and I run a business. Had they processed the order as they should have, I would not have been forced into this situation at all. 2) Their own T&Cs don't mention a SIM based charge only a...
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    Hard evidence of Afrihost's deception and dishonesty

    Had I not used the incorrectly supplied SIM all would be good as the RAIN package I was on was 1 year old. However they were specifically asked not to send the RAIN SIM. It was made very clear to them. I have asked for the voice recording, to back up the ticket I sent them, but they are not...
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    Hard evidence of Afrihost's deception and dishonesty

    Support forum is run by bots. Easy to tell when the response seems to be unrelated to the post and then they all say PM me. I sent a message once relating to RAIN and their consistent lack of bandwidth after 5PM and the bot replied something about its easy to check your coverage using our map...
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    Hard evidence of Afrihost's deception and dishonesty

    Was that a stop order, debit card or credit card?
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    Hard evidence of Afrihost's deception and dishonesty

    This is a good example of what I am looking for.
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    Hard evidence of Afrihost's deception and dishonesty

    Have they tried to deduct again since then?
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    Hard evidence of Afrihost's deception and dishonesty

    Still waiting for a reply from Sheldon at Afrihost. Some lessons learned: 1. Credit cards A bank will not reverse a charge on a credit card if you have voluntarily given your card details to the dishonest company. Fraud does not apply. I phoned front desks multiple times to get to different...
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    Hard evidence of Afrihost's deception and dishonesty

    I received a Cell C SIM from Axxess. No issues. Maps said coverage is good. Thank you Axxess for doing it right. Afrihost still insist I have no coverage here for the below test. The RAIN coverage was supposedly the only viable one and the one they would deliver even when asked not to.
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    Hard evidence of Afrihost's deception and dishonesty

    Sheldon responds to my mail regarding a ticket that was never actioned but neglects to read the actual ticket contents (it's in previous comment above ^^) Unfortunately, we [Afrihost]* can not credit you as there was no migration done, there was a clear sign up done. I disagree completely...
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    Hard evidence of Afrihost's deception and dishonesty

    Could be. I've managed to track down the name of the man who holds the "notes". I have been blocked by the firewall from reaching him, but have asked for him to phone and explain how he reached his decision. It would have to be more than a CRM entry to justify his claim and prevent a refund. A...
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    Hard evidence of Afrihost's deception and dishonesty

    Since this is a credit card, the card company won't oblige. As I have dealt with Afrihost before I have to resolve this with Afrihost directly. I pressed them quite hard but they wouldn't budge. They have given me a whistleblower number, not sure how that will help. Perhaps I can refer them to...
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    Hard evidence of Afrihost's deception and dishonesty

    The total disregard for clients is mind blowing. Not even with overwhelming evidence do they admit to their mistakes. It's them first, client last. Not even a benefit of the doubt. They need to do some serious introspection / house-cleaning. Look at the comments on their Facebook page...
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    Hard evidence of Afrihost's deception and dishonesty

    I am starting a new thread as this should stand on its own. Relating to post: Afrihost stole R999.00 after denying my claim their website made an error Summary: Did "migration" from RAIN to Cell C on AH website using the facility they had coded to specifically do this. They sent another RAIN...
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    Afrihost theft and blatant ignorance.

    If you need another case that will help yours by showing it's not just a once off thing with them, but rather a matter of utter incompetence, then PM me coz my case is very similar...
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