Yip sorry best I could do on the phone. But to say that that image shows cisp as the major packet loss. All cool though sent to cisp support in higher res.
Logged a ticket with support, will wait there reply not going to go into details here as I am getting frustrated and know this it not the forum to raise this.
very inconsistent speeds, depends where i test too, use Vumatel speed test get normal speeds, 50 down 5 up. Use speedtest to Cool Ideas get about 9 down and between 9 and 25 up. In Paulshof