I followed these steps and now get this error:
"Please Try again. The eSIM can no longer be installed. Please request a SIM swap in the AirMobile app to get a new eSIM. [C.OA.MVNO.SDOC.182]"
When I travel abroad I am able to receive SMS messages (which is useful for the odd website that still sends OTPs that way), even though calls and VoLTE does not work yet.
On the phone I am upgrading now, the last sim swap was a few years ago when I migrated from Vodacom. The phone I had issues with was my wife's phone (on my account) in January 2026
@Afrigirl Thanks for the detailed steps. So just to confirm, no eSIM swap is required? When I delete the eSIM from my old phone it will become available again to load on my new phone via the AirMobile app?
@Afrigirl What is the correct process to move an Airmobile eSIM from an old iPhone to a new iPhone? When I did this previously, I followed the instructions on your website and also ended with the "code no longer valid" error. Also had to do an eSIM swap and was without service for several days...
Anyone had success activating Airmobile Prepaid eSIM on iPad? Working fine on iPhone, but not activating on iPad. Tried two different supported iPads (as listed per Airmobile website). Contacted support via WhatsApp this morning and got this feedback:
I'm trying the "Airmobile Prepaid" option...
@AfriNatic Thank you. That is the first promising update I have received since contacting support about this. It's still concerning that it takes 3 days for Airmobile and MTN to find a solution to such an impactful issue. Not encouraging at all...
Timeline of events:
- 30/9: Initiate and authorise port from Vodacom to Airmobile
- 30/9: Receive confirmation from Airmobile that port is in progress
- 1/10 (evening): Lose access to Vodacom, but no news from Afrihost to enable eSIM
- 2/10: Messaged support and was told to wait 24-48 hours...
I had the same issue on a Samsung TV and Apple TV 4k (2017) where the app would sometimes, but not always, display the HDCP error message. I found that turning off the "Match Dynamic Range" setting under Settings->Video and Audio->Match Content on the Apple TV fixed the issue for me. With the...