Recent content by sgsteyn

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    Migrating an MTN eSim to new phone issue

    I know this was very long ago but any hints on how to get it resolved. Having the exact same problem now with MTN. Vodacom at least knows how to resolve it but estimating it will take about 7 days for the process ‍♂️ Apparently this new technology is very difficult.
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    Vodacom SIM Swap gone wrong

    Looking to see if anyone has some advice as I am desperate! My wife had a smash and grab on Friday morning and phone got stolen, blocked the SIM and all the normal things and then initiated a SIM swap at a Vodacom4U show at 10:50 Friday morning. Was then told to wait 3-hours before inserting...
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    Apple Pay South Africa

    There responses are so copy and paste even when stating I am already using a FNB virtual card, they still tell me about their virtual card
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    Cool Ideas Fibre ISP – Feedback Thread 3

    #COOL-20200603-445798 On hold at this moment because again an entire day of promises to phone me back but still no response
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    Cool Ideas Fibre ISP – Feedback Thread 3

    @PBCool what do I need to do to get support with an issue I have been reporting since April?? I have an issue where my download and latency is fine but my upload drops to 0.01Mb making the connection useless. This is over Wired connection from multiple devices. Only thing that fixes it is a...
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    South African Fibre-to-the-Home Survey – Win prizes worth R10,000

    Done
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    Big South African Fibre-to-the-Home Survey - Win R10,000 in prizes

    Done
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    Cool Ideas Fibre ISP - Feedback

    Same issue for me. Just logged. Ticket and then it came back up. Been seeing quite a number of pings dropping as well from wired devices.
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    Cool Ideas Fibre ISP - Feedback

    I am still offline in Sunward Park since last night. So when will my problem be fixed??
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    Cool Ideas Fibre ISP - Feedback

    Hi @PBCool, we have been offline in Sunward Park vi Vumatel from yesterday at about 6PM. There is still no mention on your website. When I phoned your support centre yesterday I was told they are aware of the problem and its a Vumatel break. Vumatel have confirmed they have no break, all other...
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