Recent content by StungBAC

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    Cool Ideas Fibre ISP - Feedback

    Whats up with CISP? Phones not answered. No email replies!!! Trying to get connected for 2 days. Disappointing!
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    How did you find out? Can you explain further? I would be very interested as would plenty of other people in the same boat. And you owe me R100!!! - can I suggest a donation to these people - Action in Autism
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    Quovadis Your points might have some limited validity if both the Axxess T&Cs and their invoice to me didn't explicitly refer to Openserve costs. (They might actually have limited choice in the matter given Openserve's local monopolies on fibre.) I urge you to look at the T&C's and I can assure...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    Here you go 1 Aug 2018 - Activated 20 Nov - Cancellation Instruction 31 Dec - End of service Also note that the incorrcet calculation is no longer an issue between myself and Axxess - they have admitted fault and refunded me. There are other much more pertinent issues raised in my...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    Quovadis A couple of points on your 1st para: 1. "Prorata" means proportional. 2. It is unreasonble to use, nor do they calculate from, cancellation date - otherwise you would be penalised for giving Axxess more than the stipulated 30 days notice. (I gave 40 days and Axxess at some point...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    After agree to a partial refund for their miscalculations - something Axxess previously found it impossible to acknowledge - Axxxess again failed to deal with the real issues. Following below is my latest attempt to get to the bottom of Axxess' fibre "Cancellation Fees". Unless they can show...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    Hey mister - its word eating time for you:giggle:. Got a call from a nice lady, Nomonde, who admitted to making a partial error and will refund half the money. Unfortunately in a follow-up email Nomonde failed to address the more important and substantive issues I raised - namely the legality of...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    I half expect not be R100 richer (so maybe R50?) - she has already ignored a prior post where she is contradicted by her own support staff. See here: Axxess contradicts own support staff
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    DERoestorf - there's nothing for them to take back - I bought the router they just invoiced me claiming that it is what they are out of pocket to Openserve for. Plus all the other stuff I took issue with in my correspondence. If Axxess had just read my quries and reponded henestly and openly it...
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    Axxess - Home Uncapped 10/5 R679 from Nov

    Fraud or Farce? - Axxess Firbre "Cancellation Fees"s - see this thread Just to top off my wonderful termination of Axxess as my service provider. Leaving Axxess did not provide the same warm glow as cancelling my landline with Telkom...
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    Fraud or Farce? - Axxcess Fibre "Cancellation Fees"

    As a 10+ year customer of Axxess, it was with some regret that I pushed (clicked actually) the button to terminate my relationship with them after a series of unpleasant interactions. The real stinger was an immediate R950 cancellation fee deducted from my credit card - the amount was wrong, it...
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    Axxess - Home Uncapped 10/5 R679 from Nov

    Then why do your support staff say differently. Below is a part of the longer "conversation" on the ticket I raised: Anika W –...
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    Axxess - Home Uncapped 10/5 R679 from Nov

    I've just followed up on all the posts on Cool Ideas - seems like a no brainer. I'm still pretty disapointed in Axxess' behavior.
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    Axxess - Home Uncapped 10/5 R679 from Nov

    I've just been informed by my ISP that I will be charge me R679/mth if I want their rather crappy Home Uncapped. This is a unique stab-in-the-back for Axxess' existing loyal customers as new sign-up will only be charged R519. Of course their website does not contain any of this information -...
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