Recent content by throughtheiris25

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    Afrihost Account disabled - Need Support

    That’s true for sure, hence me always trying to at the very least be respectful. But customer service is customer service at the end of the day. There are limitations to what someone as a client should take before they expect at the very least some perseverance from the support they receive...
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    Afrihost Account disabled - Need Support

    Although my account was reactivated, and my Fibre package migrated, I now have to wait until the previous tenants account is released by Vumatel until the Afrihost order can be processed. I am the owner of this property, and have been informed by my previous tenants that their local Fibre...
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    Afrihost Account disabled - Need Support

    Afrigirl managed to get my account back up and running, so kudos to her for the support!
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    Afrihost Account disabled - Need Support

    Thanks. Appreciate it. They can contact me to verify anything if they want. We can continue conversation in DMs.
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    Afrihost Account disabled - Need Support

    @AfriNatic @AfriGuy @Afrigirl
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    Afrihost Account disabled - Need Support

    I have been with Afrihost for over a decade now, and have been paying them on a monthly basis for the entirety of this time. Yesterday, after going too and fro with Afrihost's terrific support team on MyBroadband, I had my account disabled due to what appears to be a user error on some kind...
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    Internet Down - 100+ Hours This week

    @AfriNatic They did attend to the issue yesterday. As the issue returned on three separate occasions with the ticket being set to resolved, I will monitor the situation for some time, before I feel that it is actually fixed. I am in contact with someone from their customer experience team about...
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    Internet Down - 100+ Hours This week

    Lord how can that be. That means I’m back to square one for the sake of escalation. Can’t believe they closed it without confirmation.
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    Internet Down - 100+ Hours This week

    Hello @AfriNatic, they came and attended to the issue last night. It worked until 630 this morning and when I checked again in the afternoon, it was down again! Sad!
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    Internet Down - 100+ Hours This week

    Thanks for doing something and being transparent about it. I have heard the word escalate and ticket so many times this week that I have ringing in my ears. Generally this follows with Vuma being quiet and nothing being done. Let’s hope your effort will be different. I was hoping it would be...
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    Internet Down - 100+ Hours This week

    Hello Sadly, Afrihost and Vumatel support have been giving me the runaround. Been having issues with Internet for a week now. Two tickets logged - Issue resolved for a few days but came back after first ticket closed - Vandalism caused initial issue but it persisted - 100 hours without...
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    Western Digital Warranty Replacement Query

    Thanks for the responses. Will contact a few of these companies, hoping someone can help.
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    Western Digital Warranty Replacement Query

    Have a Western Digital HDD which needs replacing and luckily it is still within the 5 year warranty period. Thing is, I have been given the runaround by WD for the last while, and am wondering if any of you know of a place in Cape Town where I can get a warranty replacement done, as the...
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    Rebeltech Sadness. Advise needed.

    So, about a month ago I ordered a expensive Hard Drive from Rebeltech. Item arrived, and after inspection and testing, reported a mechanical fault which I believe was caused by what appears to be a dent on the one end of the drive. Reported this issue to Rebeltech only a few hours after...
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    Advise needed. Telkom Vs Afrihost. Really confused.

    So, for the last month, I have had my ups and downs with my ADSL connection. Over the course of this period, I have had 4 fault reports with Telkom, multiple calls from their techies and a single visit, however my line has been doing some strange things. Firstly, I have an Afrihost 4MB...
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