You right, and that way only the lawyers would benefit. What about using social media. Look what happened to Momentum recently. Call people to boycott institutions that take advantage of the consumers. That's the only forum I can think of that could work. I think people are starting to become...
The consumers seriously need to take action against these thieving institutions. This sort of behaviour is not tolerated by consumers in the US and Europe.
Is Vodacom not embarrassed taking money for a service that doesn't work? Tried to cancel it as per their site FAQ's and guess what? The sms failed to go through. Something has to be done about these networks that syphon money of users and do not deliver on their services!