Recent content by websquadza

  1. websquadza

    Web Squad ISP

    Yup, still starting at that 3rd hop. We're scheduled to be at Teraco this evening to make a few small adjustments and add hardware, then move traffic over in the early am. Should be hitless, but still keeping it out of office hours.
  2. websquadza

    Web Squad ISP

    Cape Town is the issue @Seeyou has brought up. Fix almost ready to be implemented.
  3. websquadza

    Web Squad ISP

    Seeing loss on that hop from the Vuma handover to us (.237.161). Will ask the team to get on Vuma’s case.
  4. websquadza

    Web Squad ISP

    Just asked the team to follow up.
  5. websquadza

    Web Squad ISP

    We're on it. Apologies for the inconvenience.
  6. websquadza

    Web Squad ISP

    Have you checked your line for packet loss? Not seeing any issues on the PSN network and KZN isn't showing any issues that could cause this.
  7. websquadza

    Web Squad ISP

    We've isolated where the issue is. In a stroke of very bad luck, the replacement device we brought online on Saturday Night/Sunday morning started showing errors on the physical ports, a sign of bad optics causing issues here... We're working on a solution to create as little disruption as...
  8. websquadza

    Which isp provides best support?

    Happy to assist with your needs as well. Drop me a PM
  9. websquadza

    Web Squad ISP

    We're investigating this and running some tests to see where this is originating. Will update ASAP.
  10. websquadza

    Web Squad ISP

    This is interesting considering that cloudflare have a local DNS resolver in KZN (and seeing 0 loss to this) and Google's is up in JHB. Have you tried Quad9 (also local to KZN)? Could be something to do with stale records?
  11. websquadza

    Web Squad ISP

    Sorry for the late response here. We've seen this kind of notice from them before, but never ones that explicitly say you'll be down for 3 days. These maintenance notices usually mention sporadic outages while services are cleaned/repaired. We've sent our account manager a message to find out more.
  12. websquadza

    Web Squad ISP

    You didn't happen to get a trace/mtr on this?
  13. websquadza

    Web Squad ISP

    Update here: we swapped services to another device early this morning. Monitoring closely.
  14. websquadza

    Web Squad ISP

    This is one of those where correlation doesn’t always equal causation. If I remember, the issue the last time was widespread with trenched users and was (we believe) due to congestion on the vuma backhauls in KZN. It’s possible that power issues led to one backhaul being down (and congestion...
  15. websquadza

    Web Squad ISP

    Seeing this too. We've cleared everything we can at this point and suspect a hardware issue. Making a plan to get replacement kit installed. In the meanwhile services are being moved around as best as possible without causing disruption. Will update with timelines asap.
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