FNB Online Banking Enterprise Issues

[AirWolf]

FNB rolled out an update this morning for people to confirm their title, names and ID.

Click on confirm, and then:



FNB IT rollouts don't do any testing whatsoever it seems.

 

[saor]

Where'd you get the 'everyone' from?

 

[AirWolf]

You can't get passed this page into online banking.

 

[epah]

Where'd you get the 'everyone' from?

Yeah who is everyone?

 

[UrBaN963]

Hi I'm everyone, nice to meet you guys.

 

[Agent_Smith]

Insert Gary Oldman meme here...

 

[UrBaN963]

Help, I accidentally logged into my account successfully.

What should I do, is this dangerous?

 

[Cray]

Mine still works...App and Website.

 

[AirWolf]

I checked with 3 other people - same issue - so probably a partial rollout on business banking so far.

 

[epah]

Help, I accidentally logged into my account successfully.

What should I do, is this dangerous?

Uhm But i thought "everyone" was locked out?

 

[UrBaN963]

Uhm But i thought "everyone" was locked out?

It appears mistakes were made.

 

[Fulcrum29]

I checked with 3 other people - same issue - so probably a partial rollout on business banking so far.

They have been doing these checks annually. Mine is in June.

 

[AirWolf]

They have been doing these checks annually. Mine is in June.

Personal banking maybe, business banking this is the first time I've seen this.
On thel line to their call centre at the moment.

 

[Fulcrum29]

Uhm But i thought "everyone" was locked out?

He did say, "Business banking", but I guess it could also be Enterprise banking.

I have to do a compliance check, annually, to avoid my FNB account being suspended. Basically, they check the account users against the CIPC registrar, but everyone has to log in and check their details against themselves.

 

[Fulcrum29]

Personal banking maybe, business banking this is the first time I've seen this.
On thel line to their call centre at the moment.

I have been requested to do this since 2021.

 

[neoprema]

Locked out is more likely "temporary system issue" ..

 

[AirWolf]

Was still on the line to the call centre and called our business banker - national issue - resolution time +/- 1 hour.

 

[Next Thing]

FNB rolled out an update this morning for people to confirm their title, names and ID.

Click on confirm, and then:

View attachment 1510491

FNB IT rollouts don't do any testing whatsoever it seems.

My business accounts are fine

 

[UrBaN963]

My business accounts are fine

Didn't you read? Everyone has been locked out. Your business accounts are not functioning. Please pay attention.

 

[AirWolf]

He did say, "Business banking", but I guess it could also be Enterprise banking.

I have to do a compliance check, annually, to avoid my FNB account being suspended. Basically, they check the account users against the CIPC registrar, but everyone has to log in and check their details against themselves.

My bad, yes it is Online Banking Enterprise.