Cool Ideas Fibre ISP – Feedback Thread 6

[KaboomZA]

I see some of you guys talking about the madrid VPN and other endpoints? can somebody share info on how to utilize that and connect to that ?

Is this a cool ideas hosted service ?

 

[Zuldritch]

Thank you, restarted and it looks like the problem is still there though

I've manually lowered my MTU for now to 1400 and it seems to work around the issue. I'm sure there is a higher MTU which would still work, but I have work to get on with work for now.

 

[PBCool]

Underlying issue fixed by Openserve, should all be back to normal. Please test and let me know.

 

[PBCool]

I see some of you guys talking about the madrid VPN and other endpoints? can somebody share info on how to utilize that and connect to that ?

Is this a cool ideas hosted service ?

Yeah we host the VPN endpoints. The JHB to Madrid VPN also uses the lower latency Paratus route. There is an article here on how they work: https://mybroadband.co.za/forum/threads/cool-ideas-vpn-server-s.1142537/

 

[DigitalChaos]

Underlying issue fixed by Openserve, should all be back to normal. Please test and let me know.

seems to be back to normal. will update if i see any glitches

 

[KantSnyer]

Underlying issue fixed by Openserve, should all be back to normal. Please test and let me know.

Still battling my end, have restarted everything.

 

[CoolEscalator]

Still battling my end, have restarted everything.

Hi there. Tha KS for letting me know. Can you make sure your router MTU says 1492? If so, can you lower it and see if it makes any difference?

 

[KantSnyer]

Hi there. Tha KS for letting me know. Can you make sure your router MTU says 1492? If so, can you lower it and see if it makes any difference?

Was set to default 1480, lowered to 1400 and it's working now.

 

[CoolEscalator]

Was set to default 1480, lowered to 1400 and it's working now.

Thanks for confirming. What about 1492? That should also not give you a problem.

 

[KantSnyer]

Thanks for confirming. What about 1492? That should also not give you a problem.

No luck with 1492.

 

[CoolEscalator]

No luck with 1492.

Hmm. What sites are not working for you on 1492?

 

[bullzeye.za]

Also having weird connection issues on OpenServe Cool Ideas - International sites struggling to connect, but everything is fine if I run a local VPN

 

[KantSnyer]

Hmm. What sites are not working for you on 1492?

Twitch and Twitter.

 

[CoolEscalator]

Also having weird connection issues on OpenServe Cool Ideas - International sites struggling to connect, but everything is fine if I run a local VPN

Twitch and Twitter.

Thanks, are you able to kindly share a recent ticket reference, or PM your account details for me to check your links from ourend?

 

[Herr der Verboten]

OS has now died on me.

 

[CoolEscalator]

HI all, thanks, we are investigating further

 

[trippinBillie]

HI all, thanks, we are investigating further

Also had issues on certain sites. x.com, twitch, nytimes; changed mtu to 1400 and they work

 

[CoolEscalator]

HI all, are you able to test 1492 again?

 

[DigitalChaos]

HI all, are you able to test 1492 again?

on 1492 certain sites cant be accessed. as mentioned above. changed to 1400 and everything is normal.

 

[Herr der Verboten]

OS has now died on me.

Seems to be back up