Shoutout to Vodacom for offering South Africa's first subscription-based fibre outage service. 🎉

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ChantalVR94@

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A special thank you to Vodacom for keeping the great South African tradition alive: charging customers for services they can't actually use. đź‘Ź

Since moving into my property on 1 March 2026, my fibre has gone down at month-end EVERY. SINGLE. MONTH.

30th. 31st. 1st. Like clockwork.

Each month I log another support ticket, explain the same issue, wait days for a "resolution", and then repeat the process again the following month.

I pay my account on time. Vodacom disconnects my internet on time.

How many times must the same fault be reported before someone fixes the root cause instead of applying another temporary band-aid?

#Vodacom #VodacomFibre #CustomerService #SouthAfrica
 
Problem with becoming a giant is you end up walking all over everyone. They're a faceless, corporate machine who stopped giving a damn years ago. But I'm sure we're due an article about how much Shameel earns.
 
PBCool said:
So why did you sign up for that in the first place :). What are the penalties?
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Why am I having to explain this to you in the first place?

The penalties being applied are completely unreasonable. I've been a Vodacom Fibre customer for over four years and never experienced issues like this until the last few months.

The real problem is that my concerns are not being properly resolved. I've followed the correct channels, logged support requests, and given Vodacom multiple opportunities to fix the issue. Yet here I am, still dealing with the same recurring problem.

Unfortunately, when normal support processes fail to deliver a solution, customers are left with no choice but to escalate the matter publicly in order to receive assistance.

I don't want special treatment. I simply want the service I'm paying for and a permanent resolution to the issue.
 
ChantalVR94@ said:
Then I have to pay penalty fees for a service I cannot enjoy
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How long will you endure the monthly torture though.

Just FYI I had a similar thing on Mweb and only figured out months down the line my account was configured with a temp account that was supposed to give me access until my actual account was created.
It was laziness on someone's side not sure who but took a while to figure out.
The temp automatically expires but some chop was just renewing it when I phoned them.
Once we changed the login it was fine.

Either way they are being idiots and its up to you as to how long you want to endure them being idiots.
 
ChantalVR94@ said:
Why am I having to explain this to you in the first place?

The penalties being applied are completely unreasonable. I've been a Vodacom Fibre customer for over four years and never experienced issues like this until the last few months.

The real problem is that my concerns are not being properly resolved. I've followed the correct channels, logged support requests, and given Vodacom multiple opportunities to fix the issue. Yet here I am, still dealing with the same recurring problem.

Unfortunately, when normal support processes fail to deliver a solution, customers are left with no choice but to escalate the matter publicly in order to receive assistance.

I don't want special treatment. I simply want the service I'm paying for and a permanent resolution to the issue.
Click to expand...
A small Educational piece for you (free of charge)

@PBCool is Paul Butschi, the co-owner of Cool Ideas ISP.
Any ISP representative that actually comments on your "ticket" here is willing to assist in any way possible by winning your wallet.
They (Cool Ideas) have various representatives on the forum, yet he commented, will the CEO of Vodacom do that for you ?

Stop being in an abusive relationship with Vodacom - you are a masochist for enduring months of this nonsense - they do not give a **** about you - they wont even comment here (Dont even think they have a representative active on these forums ??)

Vote with your wallet, push back on the fees.

*** Side note: You mention "then I have to pay penalties for a service you cannot enjoy"
I say again - you are a masochist - you are 'enjoying' this shitty service ?
 
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@ChantalVR94@: You'll get much better service from Cool Ideas than Vodacom. Ask PBCool to put you in touch with somebody from their Sales Department and see whether it will be feasible to move.

Cool Ideas are very active on this platform and you will always get a quick response if you have any issues with your service in the future. They also have some very capable & affordable 5G Fixed Wireless products (starting from R199pm) if you would like to save some money !
 
ChantalVR94@ said:
Unfortunately, when normal support processes fail to deliver a solution, customers are left with no choice but to escalate the matter publicly in order to receive assistance.

I don't want special treatment. I simply want the service I'm paying for and a permanent resolution to the issue.
Click to expand...
Unfortunately I don't think much will come of this. Personally I would bite the bullet and incur the cancellation fee and free yourself from their pathetic service. These big corporates wall themselves off and you end up paying them over and over for a service they just can't be bothered to hear isn't working.

Rather pick one of the service providers with a (human) rep on this forum. In this thread you've had more engagement from a company you aren't paying than one you are.
 
ChantalVR94@ said:
Why am I having to explain this to you in the first place?

The penalties being applied are completely unreasonable. I've been a Vodacom Fibre customer for over four years and never experienced issues like this until the last few months.

The real problem is that my concerns are not being properly resolved. I've followed the correct channels, logged support requests, and given Vodacom multiple opportunities to fix the issue. Yet here I am, still dealing with the same recurring problem.

Unfortunately, when normal support processes fail to deliver a solution, customers are left with no choice but to escalate the matter publicly in order to receive assistance.

I don't want special treatment. I simply want the service I'm paying for and a permanent resolution to the issue.
Click to expand...
Hi, sorry I simply ask because certain providers will absorb your penalty fees. Which is why I am asking how much they are?
 
ChantalVR94@ said:
Why am I having to explain this to you in the first place?

The penalties being applied are completely unreasonable. I've been a Vodacom Fibre customer for over four years and never experienced issues like this until the last few months.
Click to expand...
Its over 4 years unless you signed a new contract like a moron you cant be in a contract hence no penalties
ChantalVR94@ said:
The real problem is that my concerns are not being properly resolved. I've followed the correct channels, logged support requests, and given Vodacom multiple opportunities to fix the issue. Yet here I am, still dealing with the same recurring problem.
Click to expand...
they say if and abused person doesn't leave,after the first sign of abuse they never will until they die you cant force them to leave
ChantalVR94@ said:
Unfortunately, when normal support processes fail to deliver a solution, customers are left with no choice but to escalate the matter publicly in order to receive assistance.

I don't want special treatment. I simply want the service I'm paying for and a permanent resolution to the issue.
Click to expand...
Leaving is permanent
 
PBCool said:
Hi, sorry I simply ask because certain providers will absorb your penalty fees. Which is why I am asking how much they are?
Click to expand...

Yeah but the “why did you sign up for that in the first place :)” part could’ve been better…
 
Azbubu said:
Yeah but the “why did you sign up for that in the first place :)” part could’ve been better…
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My point is that there are loads of people signing up for services with claw backs and penalties without reading the terms and then complaining about it after the fact.

So my point still stands and its to make a point that customers need to read before signing up.

There's no ill intention in my statement, society is just too accustomed to trusting companies these days. Just to get messed around later.
 
ChantalVR94@ said:
A special thank you to Vodacom for keeping the great South African tradition alive: charging customers for services they can't actually use. đź‘Ź

Since moving into my property on 1 March 2026, my fibre has gone down at month-end EVERY. SINGLE. MONTH.

30th. 31st. 1st. Like clockwork.

Each month I log another support ticket, explain the same issue, wait days for a "resolution", and then repeat the process again the following month.

I pay my account on time. Vodacom disconnects my internet on time.

How many times must the same fault be reported before someone fixes the root cause instead of applying another temporary band-aid?

#Vodacom #VodacomFibre #CustomerService #SouthAfrica
Click to expand...
Wtf
 
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