1. M

    Vodacom Fibre Support Is Useless

    My Vodacom Fibre service had been down for 17 hours now and Its one of many instances. Multiple calls logged, phone the “support centre” every hour for an update. Answer is always the same, “we will send an email, we cant assist” No ownership and no feedback, please wait. Anyone know who else to...
  2. Jamie McKane

    How Rain compares to Vodacom and MTN

    How Rain compares to Vodacom and MTN Through its roaming agreement with Vodacom, Rain has grown its 4G network substantially in South Africa. The customer base for Rain's 4G mobile data product remains relatively small, however, which CEO Willem Roos attributes to the niche nature of the product.
  3. F

    Illegal invading of your privacy?

    Do the following means that Vodacom are going to invade our privacy in an illegal way or are they going to ASK PERMISSION from each and every customer before they turn this on? As per Vodacom billing page.
  4. J

    Has anytime and night owl data been combined for anyone?

    On two of my Vodacom mobile data contracts the anytime and night owl data have been combined. I just saw it today. Anyone else seen this on their data?
  5. Jamie McKane

    Vodacom lower call termination rates

    Vodacom lower call termination rates Vodacom has lowered its call termination rates in accordance with regulations published by ICASA last year. The company detailed its new call termination rates in a letter sent to interconnection partners, stating that the new rates would take effect from 1...
  6. Puk

    Read SMS's Online?

    G'day mybroadband, I have a Vodacom number I haven't used in ages (went over to MTN) - now it seems that the sim has been deactivated. I called customer care and they said the number has not been allocated to someone else, technicians will reconnect it to me. However, I urgently need to access...
  7. D

    Is my cellphone provide obliged to provide me with call+SMS records (in/out)?

    My mother has been the victim of online bank fraud. She is trying to prove that she didn't authorise the transactions and in this regard she has requested records of incoming/outgoing calls and SMSes for her number from Vodacom. They claim they cannot provide this information without a court...
  8. M

    No email contact and no trace

    I have a Vodacom prepaid data problem. My bank statement shows a transaction which is not reflected on my pre-paid data. The main problem is there is no contact detail other than calling them. The problem is: - I have no trace or evidence that I contacted them. - I cannot send them evidence...
  9. S

    Cancel my sim now!!!

    *%*%*%*%* 1 Complaint *%+%*%*%*%*%*% Dear Vodacom, Im a new member with Vodacom, never has been. Now I understand why. When Vodacom fails to debit my account for my Contract sim? Why am I been declined based on Vodacom stupidity. I will not accept such Incompetency of Staff not doing their...
  10. Jamie McKane

    Why I switched from Telkom to Vodacom

    Why I switched from Telkom to Vodacom After many years of being a Telkom mobile subscriber, I moved to Vodacom. The reasons are simple – Telkom has roaming problems and Vodacom now offers big data deals on an excellent network. Over the last few years, Telkom showed strong mobile growth thanks...
  11. Jamie McKane

    MTN and Vodacom are losing subscribers

    MTN and Vodacom are losing subscribers South Africa has turned into a tough operating environment for big local networks, with Vodacom and MTN bleeding subscribers over the past six months. This is not to mention the serious problems faced by Cell C, which was struggling to pay its roaming...
  12. Jamie McKane

    Makate wants R10 billion from Vodacom

    Makate wants R10 billion from Vodacom The legal battle between Kenneth Makate and Vodacom over compensation for his Please Call Me idea has taken another turn with Makate demanding far more money from Vodacom. The Sunday Times reported that Makate approached the North Gauteng High Court to...
  13. Jamie McKane

    Vodacom plans to turn off 2G in South Africa

    Vodacom plans to turn off 2G in South Africa A lack of spectrum available to South African mobile networks forces them to optimise and "re-farm" their existing resources to improve their offerings, and the legacy 2G network is a major obstacle to this process. Speaking at a media event in...
  14. centurionguy

    Vodacom cancellation hassles

    Has anyone else had a problem cancelling business services with Vodacom? I am trying to cancel some of our corporate services. I have written to vbs.admin@vodacom.co.za and attached a signed letter from our directors along with a directors ID, as required. I then receive a reference number...
  15. Jamie McKane

    MTN's plan to take on Vodacom

    MTN's plan to take on Vodacom MTN is planning to take on Vodacom by building a better network, ensuring a great customer experience, and offering competitive products. This is the word from MTN Group CEO Rob Shuter, who told Business Day TV that the operator's vision for its South African...
  16. Jamie McKane

    Vodacom launches 80GB data deal

    Vodacom launches 80GB data deal Vodacom has launched its latest “Red Hot Dealz”, offering big discounts on large SIM-only data bundles on a 24-month contract. Vodacom is offering an 80GB data package, consisting of 50GB anytime data and 30GB Night Owl data, for R299 per month.
  17. Jamie McKane

    Vodacom stole my airtime - This is what happened

    Vodacom stole my airtime - This is what happened South African mobile operators recently implemented new out-of-bundle (OOB) data depletion systems to comply with ICASA's new regulations, which require that customers opt-in to OOB data usage. These new systems are still prone to error...
  18. Jamie McKane

    Why Vodacom is losing data customers

    Why Vodacom is losing data customers Vodacom released a trading update for the quarter ended 30 June 2019, which revealed that the company added 608,000 customers in South Africa over the quarter. Despite the growth in subscribers, Vodacom South Africa’s service revenue declined by 1.2% to...
  19. T

    Are VCSA Smart contracts billed per second?

    I'm looking at a Smartphone's s plus contract for the gate intercom at the complex. Ideally the plan should ne biller per second however VC give no indication of the billing used. Does anyone know if its per second? https://www.vodacom.co.za/vodacom/shopping/plans/smart-s-plus
  20. M

    ***Shocking fraud through Vodacom***

    I hope im posting this at the right category, if not, kindly advice. Hi guys, The craziest thing happed with me yesterday! My Vodacom sim got deactivated without my consent and criminals activated and used my WhatsApp to ask and got money from most of my contacts. Please see below the...