MTN launches Pi mobile and Home Internet plans

I am fairly disappointed by them.

The sign up process is quick and easy, but I wanted to port an AirMobile number. I contacted an agent and this is their response:
1778484635631.png
 
airborne said:
That is BS, how do you contact their support?
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On the app/site navigate to Help and use the chat button at the bottom right.

An automated bot will try and help you but just click on "Chat to agent" once the bot attempts to answer your question.
 
So I can sign up for 3 month and then cancel?
 
JerryMungo said:
Dont do it.
Meggsapp is better.
I can’t access my account to cancel anymore, the email to reset pin doesn’t work and the pin doesn’t work but they continue to bill me. Their support can’t figure it out and ask me to go into the store and the store says they can’t assist with Pi. Im going to have to cancel it at the bank.
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Megsapp deleted my sim. I’d avoid them.
 
bar1 said:
So I can sign up for 3 month and then cancel?
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You can cancel on the app, once you have paid your final R1 bill then cancel and you can still use the data until the end of the month. In theory that is, knowing what a sht fest MTN is and considering @JerryMungo experience expect the worst.

Use a virtual card for the payment so that you can just disable the card if needs be, it’s a month to month contract so there's not much they can do if you don't pay other than just cancel your service.
 
JerryMungo said:
Here's the opening cringy exchange in my support chat lol

View attachment 1914771

They've now escalated it and I'll check back when 72 hours is up.
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I could swear the idiots in MTN support don't even bother to read the replies, they just copy and paste whatever reply the AI thinks applies and they move on. I've had a similar experience with MTN recently, you can talk till you are blue in the face and they'll still say just reboot your device to fix the problem
 
I ordered the Pi sim card and it was delivered the next morning, nice to to have a physical sim so that I can put it in a router.
It's convenient they allow sending data to other sims so I can send the data from my Pi eSims to the physical sim.
Naturally they have made the data sending process as stupid as possible but it's MTN so to be expected I suppose.
 
airborne said:
I ordered the Pi sim card and it was delivered the next morning, nice to to have a physical sim so that I can put it in a router.
It's convenient they allow sending data to other sims so I can send the data from my Pi eSims to the physical sim.
Naturally they have made the data sending process as stupid as possible but it's MTN so to be expected I suppose.
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You probably can't transfer data to normal MTN SIM cards? Must be Pi by MTN?
 
joshuatree said:
You probably can't transfer data to normal MTN SIM cards? Must be Pi by MTN?
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Okay, Pi by MTN is on its own.
50adea7c0cfd204697d5077ca0761db4.jpg
 
I paid for the router. I wanted to use a different network sim. Said it's not possible until after a year. I complained to Icasa. Next thing I got the network unlock code and now I can use any network sim. Mtn Pi is a waste of time
 
Raveen said:
I paid for the router. I wanted to use a different network sim. Said it's not possible until after a year. I complained to Icasa. Next thing I got the network unlock code and now I can use any network sim. Mtn Pi is a waste of time
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Was the router price subsided at all?
 
Holy sht the support is bad, I wanted to find out what the next bill was and when the billing date is.
It's impossible to find that in the app or website, I ask the chat support and after fking me around for 40 mins the stupid lazy assh0le helping me just posts this and logs off:

"Thank you for staying online.Please click on the mobile number you are enquiring about, then scroll down to Payments & Invoices. Select Monthly Charges, and the payment due will be displayed there."

There is no such thing as "Select Monthly Charges" in the app/website

Stay very far away from these idiots if you value your sanity, zero accountability if things go wrong, as @JerryMungo has discovered.
It boggles the mind how they can be so useless.
 
JerryMungo said:
I escalated the same query for the 3rd time a couple of days ago. I've now filed a consumer complaint with ICASA as they can't help me recover my account and they continue to bill me. They can't cancel it either because apparently I have to do that through the app (which I can't login to) lol.

I'm just going to ask the bank to stop paying them.
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Thats really the only thing that will get you past the wall of stupidity that is their front facing customer support people and to someone that can help and has the authority to do so. I think going forward that is the best option because I've had some monumental battles with MTN in the past just trying to navigate past the idiots, once I got to someone higher up the problem was attended to without much bother.
 
JerryMungo said:
ICASA say it’s not their problem and referred me to the NCC



We have received the communication regarding a complaint addressed to ICASA for mediation. Your Complaint has been registered and the ICASA Complaint Reference is: xxxxx



Your complaint is beyond our jurisdiction and you are advised to contact National Consumer Commission and their contact details are as follows:

Telephone : 012 065 1940
Fax :
E-Mail : [email protected]
https://eservice.thencc.org.za

This matter is regarded as finalised by our office and the case has been closed.



Please visit https://eservice.thencc.org.za for further assistance.
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Why would it not be a problem covered by them, the network is preventing you from accessing your mobile account, surely thats something they are mandated to help consumers with?
 
I cancelled 3 Pi lines before the billing date this month and they all cancelled without any hitch.
I did make the limit on the payment card R10 in case they pulled an MTN and "forgot" to cancel the contracts.

Also the R1 for the first 3 months launch promotion has been extended until 30 September 2026, you are allowed 10 of these R1 lines at any one time and if you order a physical sim you can transfer the data from the eSims to the physical sim.
All except 10%(could be 20%) of the sims monthly data can be transferred per sim and with a 5gb daily transfer limit per sim.

I actually needed some extra mobile data the last few months and this R1 deal has been very handy and essentially free.
 
JerryMungo said:
I finally figured out how to get into my Pi line and cancelled right before the renewal at R99 pm. I’ll stick to MegsApp, Pi support is horrendous.
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How did you finally manage that?

Pi is a shtshow, I've experienced their support myself and their buggy app/website and seen a few posts of theirs on Facebook blowing up with comments about not being able to cancel not being able to get refunds no replies from support etc but you cant beat 200gb/pm of free mobile data and as long as you use a virtual card with a low limit it’s pretty much risk free. Also if you cancel a line and the R1 promo is still on you can sign up again right away for another R1 deal.
 
"
Your service is locked to your registered Home Internet address."

When are they going to learn that a wireless data connection should be WIRELESS.

Hard Pass, not interested remotely lol.
 
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