Openserve assures that its own ISP will be treated the same as third-party ISPs

mylesillidge

mylesillidge

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New era for Openserve

Telkom's wholesale fixed-line division, Openserve, has assured that its own Internet service provider (ISP) business will be treated on the same terms as third-party ISPs.

Openserve recently notified its partner ISPs that it had launched its own fibre retail business to sell services directly to end users.
 
Will never use their services.

Remember ADSL?

I remember having to wait all day for the van to come install the line.

Or like a friend. telkom gets there, toots, drives away in 15 seconds. "No one was home"
 
if VumaISP appears tomorrow you're gonna see Gov officials foaming at the mouth and Telkom leading the application to the competition commission lol...
 
So Telkom was instructed to split up into two businesses; wholesale and retail.
Years down the line the wholesale arm decides to re-enable what lead to their creation?

WTF?

Did the competition commission not add a clause preventing a repeat of history to their instruction?
 
gotaway said:
So Telkom was instructed to split up into two businesses; wholesale and retail.
Years down the line the wholesale arm decides to re-enable what lead to their creation?

WTF?

Did the competition commission not add a clause preventing a repeat of history to their instruction?
Click to expand...
Telkom can now argue that they're no longer a monopoly as Vumatel etc. Exist.

IMHO should just be blanket rules that you can't have the fiber operator also be an ISP once certain size (shouldn't only apply to Telkom).
 
I wonder who has standing to lodge a complaint with the Competition Commission? I am not covered by OpenServe so don't think I have standing.

I think the fact that Vumatel had to make a bunch of promises around it's model, means that there is a good chance you can argue limitations should apply to OpenServe.

And yes, they are still a monopoly because they are the exclusive provider of fiber services in most of their footprint. I don't think the total market percentage matters when there isn't an actual choice.
 
My_King said:
Remember ADSL?

I remember having to wait all day for the van to come install the line.
Click to expand...

I used to agree, but by a stroke of luck they started offering self-install, that made the signup process a breeze, as long as you had open slots available in your area.

But having now sampled the grass on the other side, I must say .. rather the devil you know. I somehow miss telkom. I've had more outages on my fibre lines than in all my years on ADSL. The additional layers, with frogfoot at least, completely kill my ability to troubleshoot issues directly. In the telkom days I could talk my way around the call centre (yes, sometimes it took 3 calls to land on an able-bodied individual who understood the lingo), but once I did, I could bluff my way past the initial troubleshooting blockades and get straight to a port refresh/recreate, or failing that, a check for traffic on the DSLAM, then a ticket for a techie to reset the bugger. That covered the bulk of the issues.

With frogfoot, I'm left chatting to someone who can seemingly, at best, only log a ticket with frogfoot, and only after we've gone through the checklist , "completed testing" and provided 3 speedtests (sometimes twice). Mindless tomfoolery just to get frogfoot to even look at the issue.

Rather give me my Telkom back, please. Yes, they are not perfect, but I've moved one endpoint to them, and the issues on that line don't even compare to what I have to deal with on frogfoot. If I weren't living on an island devoid of any openserve infrastructure, I'd move my other lines over in a heartbeat, no matter the cost.
 
ld13 said:
I used to agree, but by a stroke of luck they started offering self-install, that made the signup process a breeze, as long as you had open slots available in your area.

But having now sampled the grass on the other side, I must say .. rather the devil you know. I somehow miss telkom. I've had more outages on my fibre lines than in all my years on ADSL. The additional layers, with frogfoot at least, completely kill my ability to troubleshoot issues directly. In the telkom days I could talk my way around the call centre (yes, sometimes it took 3 calls to land on an able-bodied individual who understood the lingo), but once I did, I could bluff my way past the initial troubleshooting blockades and get straight to a port refresh/recreate, or failing that, a check for traffic on the DSLAM, then a ticket for a techie to reset the bugger. That covered the bulk of the issues.

With frogfoot, I'm left chatting to someone who can seemingly, at best, only log a ticket with frogfoot, and only after we've gone through the checklist , "completed testing" and provided 3 speedtests (sometimes twice). Mindless tomfoolery just to get frogfoot to even look at the issue.

Rather give me my Telkom back, please. Yes, they are not perfect, but I've moved one endpoint to them, and the issues on that line don't even compare to what I have to deal with on frogfoot. If I weren't living on an island devoid of any openserve infrastructure, I'd move my other lines over in a heartbeat, no matter the cost.
Click to expand...

Yeah, Telkom from old is not new Telkom.

They have forced the others to make mobile data cheaper (that 10GB for R199 from 8ta deal really kicked it off in my opinion, now it's down to R59pm for 10GB). Have had Openserve fibre for about a decade now, only a handful of outages (very short few minutes ones except last one where a road construction contractor hit the rainbow root system when digging, that was an ~8 hour outage).
 
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