worst service experience mtn

[Luzukom]

I ordered a MTN Data Contract (Router + SIM) on 8 May 2026. Paid R706.00 on 4 June 2026 at 10:50 AM via PayGate - Confirmation from [email protected] - MTN SP Payments 011912300 - "you have successfully made a payment of R706". Device never delivered.

I cancelled and requested refund to my TymeBank account.

MTN CONFIRMS IN WRITING:

16 July 2026 at 07:58 AM - [email protected] - Mallerina:

"Please note that your refund request has been logged. Furthermore, we can confirm that your order has been cancelled."

15 July 2026 at 16:54 - Support Team via Mallerina - Nkululeko:

"Kindly be advised that a ticket has been logged for the refund. Please allow 48hrs for the refund to be processed. RITM4620280"

As at 18 July 2026 - 72 hours after 48hr promise - No EFT proof, no remittance advice, no R706 credit. Bank statement shows no incoming R706.

I have provided ID and bank statements on 14 June and 2-3 July as requested. No outstanding documents.

Regulator trail:
- MTN Escalation B00197864
- MTN Refund Ticket RITM4620280 - 48hrs expired
- NCC Ticket EA0AF576A670D - 48hr response expired 17 July
- CGSO filing bounced [email protected] 550 error, corrected to [email protected]
- ICASA confirms out of scope, referred to CGSO/NCC

Demand: Provide EFT proof for RITM4620280 / MTN SP Payments 011912300 to TymeBank Account ending 2227. If not paid, process immediately.

Why has MTN confirmed refund logged but not paid R706 after admitting cancellation?

 

[icantchooseone]

hellopeter.com their @ss

 

[Luzukom]

have done so

 

[icantchooseone]

i was with MTN (cellphone sim card ) years ago - had terrible signal in my house . phone was useless . MTN came out and did a call test with a fancy laptop connected - call dropped - they offered me a free external aerial to boost signal but that meant leaving my cell in a specific place . i declined . moved to Vodacom

 

[lunch]

I just spend literally weeks trying to get a contract cancelled due to non-delivery of the device. Try as they might, they could not fix their non-functional biometrics system in order to release the phone to me. Nobody in retentions could get this contract cancelled despite their best efforts. It took endless back-and-forth to get anywhere, and as a result I am moving to Vodacom. I was an MTN customer for over 20 years and they lost me due to sheer incompetence. Do not sign any contracts with them, you will regret it.