Luzukom
New Member
- Joined
- Jul 18, 2026
- Messages
- 2
- Reaction score
- 0
I ordered a MTN Data Contract (Router + SIM) on 8 May 2026. Paid R706.00 on 4 June 2026 at 10:50 AM via PayGate - Confirmation from [email protected] - MTN SP Payments 011912300 - "you have successfully made a payment of R706". Device never delivered.
I cancelled and requested refund to my TymeBank account.
MTN CONFIRMS IN WRITING:
16 July 2026 at 07:58 AM - [email protected] - Mallerina:
"Please note that your refund request has been logged. Furthermore, we can confirm that your order has been cancelled."
15 July 2026 at 16:54 - Support Team via Mallerina - Nkululeko:
"Kindly be advised that a ticket has been logged for the refund. Please allow 48hrs for the refund to be processed. RITM4620280"
As at 18 July 2026 - 72 hours after 48hr promise - No EFT proof, no remittance advice, no R706 credit. Bank statement shows no incoming R706.
I have provided ID and bank statements on 14 June and 2-3 July as requested. No outstanding documents.
Regulator trail:
- MTN Escalation B00197864
- MTN Refund Ticket RITM4620280 - 48hrs expired
- NCC Ticket EA0AF576A670D - 48hr response expired 17 July
- CGSO filing bounced [email protected] 550 error, corrected to [email protected]
- ICASA confirms out of scope, referred to CGSO/NCC
Demand: Provide EFT proof for RITM4620280 / MTN SP Payments 011912300 to TymeBank Account ending 2227. If not paid, process immediately.
Why has MTN confirmed refund logged but not paid R706 after admitting cancellation?
I cancelled and requested refund to my TymeBank account.
MTN CONFIRMS IN WRITING:
16 July 2026 at 07:58 AM - [email protected] - Mallerina:
"Please note that your refund request has been logged. Furthermore, we can confirm that your order has been cancelled."
15 July 2026 at 16:54 - Support Team via Mallerina - Nkululeko:
"Kindly be advised that a ticket has been logged for the refund. Please allow 48hrs for the refund to be processed. RITM4620280"
As at 18 July 2026 - 72 hours after 48hr promise - No EFT proof, no remittance advice, no R706 credit. Bank statement shows no incoming R706.
I have provided ID and bank statements on 14 June and 2-3 July as requested. No outstanding documents.
Regulator trail:
- MTN Escalation B00197864
- MTN Refund Ticket RITM4620280 - 48hrs expired
- NCC Ticket EA0AF576A670D - 48hr response expired 17 July
- CGSO filing bounced [email protected] 550 error, corrected to [email protected]
- ICASA confirms out of scope, referred to CGSO/NCC
Demand: Provide EFT proof for RITM4620280 / MTN SP Payments 011912300 to TymeBank Account ending 2227. If not paid, process immediately.
Why has MTN confirmed refund logged but not paid R706 after admitting cancellation?
