Cloud.co.za VPS Price Doubled After Ordering?

object

object

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Has anyone else experienced this?

Yesterday I signed up for a VPS on Cloud.co.za because the website clearly advertised it at R130/month. I completed the order and paid the R130.

Today I received an email saying the monthly price has been increased to R260/month, effective immediately.

What confuses me is that the VPS page on their website is still showing R130/month.

So I’m trying to understand:
  • Why is the website still advertising R130 if the new price is R260?
  • Shouldn’t existing customers who signed up at the advertised price be grandfathered in, at least for a reasonable period?
  • Has anyone else received the same email?

I’m not accusing anyone of anything, but from a customer’s perspective it feels strange to sign up based on one advertised price, only to be told the very next day that it has doubled while the website still advertises the lower price.


I’d be interested to hear if this was a genuine pricing update, or if others have had the same experience.
 
Rather odd, because if you take out the same plan now, it still shows the R130, even on monthly renewal

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Good day @object

Thank you for raising this.

The pricing update was announced on 28 July. After more than five years without increasing our VPS pricing, rising infrastructure, electricity, hardware, and software licensing costs made a price adjustment necessary. From that date, new orders were subject to the updated pricing, while existing services will renew at the new pricing from 1 September 2026.

As part of this update, we also introduced the new LN0 VPS at R130/month to provide a more cost effective entry level option. Your order was for the LN1 plan, which was R130/month before the pricing update and is now R260/month. It appears there may be some confusion between the LN0 and LN1 plans.

I understand your position though as the price increase was announced the day after you ordered.
Kindly send me a DM with the email address associated with your CLOUD account so I can review your order.

Thank you
RYAN
HOSTAFRICA/CLOUD
 
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