Multi-day email outage hits customers of large South African hosting company

[Newsfeed]

Multi-day email outage hits customers of large South African hosting company

Xneelo Shared Server customers have been experiencing problems sending and receiving emails for 4 days after recent operating system upgrades.

 

[My_King]

Yeah I heard about this

 

[Mortymoose]

I am so fecked off with this.....

four days of poor service, I host with them, I have cut-off times for orders, suppliers all calling me, "Heya Moose, where's your orders pal?",

I sent two days ago... In one instance I had to come into work in the middle of the night to copy over orders and email from another email address...

I get having issues for a day perhaps, but four days..... No, boet, just feckin no!!!!

/Moose looking to move....

 

[upup]

And for me, first time I hear about them.

 

[Kosmik]

We have hosted servers and no impact so it seems to be purely the shared folks

 

[Brian_G]

And for me, first time I hear about them.

Previously known as Hetzner

 

[thebigguy]

I would be so pissed of if I was hosting with them. This basically can bring your business down, let alone your reputation

 

[kwaggawerner]

I hope they issue refunds or partial monthly due refunds, it's the bare minimum they can do.

 

[saor]

Just damn well say Xneelo in the title.

 

[airborne]

They are going to be haemorrhaging clients after this fiasco, a few hours or max one day of email downtime is all businesses can tolerate, 5 days of things being tits up is far beyond the pale

 

[deweyzeph]

This when I look at my Google Workspace invoice for my business and appreciate that it's worth every penny.

 

[Sapphiron]

So that's why my inbox has been so quiet the latter half of this week.

the "cheap' crowd's mail provider was offline.

 

[EmmanuelGoldstein]

So that's why my inbox has been so quiet the latter half of this week.

the "cheap' crowd's mail provider was offline.

And yet the solution I use is cheaper than them, and it has NEVER failed.

 

[Sapphiron]

And yet the solution I use is cheaper than them, and it has NEVER failed.

Its not that its cheap that is the problem. Its that the clients are cheap that is the problem. The ones who also don't understand what they are paying for.

 

[robinsonia]

Sadly email is one of those things that are just not worth outsourcing to a small firm. Gmail, Outlook or iCloud will give you the best results - just use your own domain.

 

[EmmanuelGoldstein]

Its not that its cheap that is the problem. Its that the clients are cheap that is the problem. The ones who also don't understand what they are paying for.

Ah yes... true that... will rock up in a 1.5 million Merc but will give you endless KAK because the hosting is R10 more expensive than their microscopic budget of R500/month (if that). Clueless about IT is what clueless does.

 

[deweyzeph]

Sadly email is one of those things that are just not worth outsourcing to a small firm. Gmail, Outlook or iCloud will give you the best results - just use your own domain.

Exactly this. Email must be one the most important functions of any business yet so many businesses cheap out and get these crappy shared hosting custom domain products. Google Workspace aint cheap but it's never let us down. Plus you get all the other benefits of Google Drive cloud storage, etc.

 

[ubercal]

M365 .... thank me later

 

[Sapphiron]

M365 .... thank me later

they also had email delays this week. for about half a day.

 

[ubercal]

they also had email delays this week. for about half a day.

Now you just trying to nit pick .MS have the best infra on the planet , the most skilled engineers and unlimited resources .Which company would you trust more ? Its why i say , one of the best reasons to move to the cloud is that you cant match these big cloud companies when it comes to their hardware , its the best of the best.