Intermittent packet loss / route flapping on Cape Town to JNB transit (DiData / AS20011)

[E=mc2]

Morning, @E=mc2
Thanks again for your efforts. Please ensure all of the above are emailed directly to the assigned tech working with Openserve on the matter. We don't want any part of it to be missed. Emailing these screenshots also ensures that all relevant teams investigating the issue have clear images of the tests and their results.
To help, we have flagged your response/test results with the assigned tech, who will review all of it and advise on the next steps directly as soon as possible.

Warm regards,
Webafrica Crew

Thank you looks like problem was resolved.

Feedback from Webafrica

I've received further feedback from Openserve. Their test centre investigated the congestion concern and identified an issue where traffic was predominantly going through one of the uplinks, with very little traffic using the second uplink.
They have advised that this has now been corrected and that traffic is balancing across both uplinks.

 

[Webafrica Helper]

Thanks for the update! We’re happy to hear your connection is sorted. If there’s anything else you need, feel free to send us a DM. We’re always keen to help.